Bianca Herrera
Catonsville
Summary
Enthusiastic and reliable taking pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in a timely manner. Maintains focus and a positive attitude in stressful situations and high-volume environments.
Overview
5
5
years of professional experience
Work History
Server/Food Runner
Busboys and Poets
04.2025 - Current
- Delivered exceptional customer service, ensuring a positive dining experience for guests.
- Maintained knowledge of menu offerings, providing recommendations based on guest preferences.
- Managed multiple tables simultaneously, prioritizing tasks to optimize service flow during peak hours.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Served food and beverages promptly with focused attention to customer needs.
Cashier
Golden Corral Buffet and Grill
08.2024 - 11.2024
- Greeted customers and provided information about store products and services to enhance shopping experience.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted cash drawer at start of shift to verify accuracy and ensure availability of change for customer transactions.
- Assisted customers over the phone regarding store operations, product information and order placement.
Crew Member
Tropical Smoothie
05.2024 - 08.2024
- Processed takeout orders efficiently, contributing to timely meal delivery.
- Organized storage areas for food products, beverages, and restaurant supplies, enhancing accessibility and workflow.
- Adhered to food safety standards when storing and preparing foods.
- Maintained organized storage areas for food products, beverages and restaurant supplies.
- Engaged with guests to provide exceptional customer service, fostering a welcoming atmosphere.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
Retail Sales Associate
Torrid, Hot Topic
01.2023 - 04.2023
- Delivered consistent high-quality service to maintain customer loyalty
- Suggested additional products and services to increase sales.
- Answered customer questions about return and exchange policies
- Organized and faced products on shelves and in displays to comply with merchandising standards
Panera
Lemek LLC, Panera Bread
12.2021 - 08.2022
- Engaged customers in menu discussions and recommended promotional items to enhance sales.
- Performed hourly rounds to ensure cleanliness of dining area by wiping tables, stocking utensils, and sweeping floors.
- Placed order items in bag for curbside delivery with speed and accuracy
- Conducted hourly rounds to wipe tables, stock utensils, and sweep floors to maintain cleanliness of eating area
- Stocked condiments, filled specialty machines with drink mixes, and prepped fryer items to prepare for peak hours
Education
High School Diploma -
Catonsville High School
Catonsville, MD06-2022
Skills
- Menu Knowledge
- Payment processing
- Guest Satisfaction
- Customer Needs Assessments
- Cash Register Operations
- Food safety standards
- Cash Handling
- Fast-paced environments
- Customer service
- Food running
Timeline
Server/Food Runner
Busboys and Poets
04.2025 - Current
Cashier
Golden Corral Buffet and Grill
08.2024 - 11.2024
Crew Member
Tropical Smoothie
05.2024 - 08.2024
Retail Sales Associate
Torrid, Hot Topic
01.2023 - 04.2023
Panera
Lemek LLC, Panera Bread
12.2021 - 08.2022
High School Diploma -
Catonsville High School