Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Biniyam Habte

Hyattsville

Summary

Dynamic customer service professional with extensive experience at Parc Somerset, excelling in front desk operations and conflict resolution. Proven ability to enhance resident satisfaction through exceptional hospitality and effective communication. Skilled in cash handling and inventory management, consistently maintaining a clean and organized environment while addressing customer needs promptly.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Customer Service-Representative

Parc Somerset
Chevy Chase
01.2023 - Current
  • Greeted and assisted residents, guests, and visitors with a professional and welcoming demeanor.
  • Managed front desk operations including phone calls, emails, and visitor logbooks.
  • Verified resident and guest credentials to maintain building security and access control.
  • Coordinated package handling, deliveries, and mailroom operations to ensure timely distribution.
  • Scheduled and facilitated amenity reservations, service requests, and maintenance appointments.
  • Monitored security cameras and responded promptly to emergencies or unusual activities.
  • Communicated effectively with residents to address concerns, provide information, and resolve issues.
  • Maintained a clean, organized, and professional lobby and reception area.
  • Assisted with move-ins and move-outs, including elevator scheduling and vendor coordination.
  • Liaised with property management, maintenance, and security teams for smooth building operations.
  • Logged incidents and prepared daily shift reports for management review.
  • Provided local area information, transportation assistance, and general concierge services to enhance resident satisfaction.
  • Supported community events and resident engagement initiatives as requested by management.

Cashier / Customer Service Associate

Apple Mart
Baltimore
01.2022 - 01.2023
  • Delivered excellent customer service, greeting and assisting customers to ensure a positive shopping experience.
  • Accurately processed cash and card transactions, balanced the cash register, and maintained precise records.
  • Promoted sales by upselling and recommending popular or promotional items to increase revenue.
  • Resolved customer issues and complaints promptly, maintaining a professional and courteous demeanor.
  • Monitored store inventory, restocked merchandise, and reported low-stock items to management.
  • Maintained a clean, safe, and organized store environment, including shelves, counters, and checkout areas.
  • Assisted with receiving and organizing deliveries to ensure products were quickly available for customers.
  • Followed all company policies, including safety, security, and loss-prevention procedures.

Cashier / Customer Service Associate

Crown Food Mart & Convenience Store
Washington
01.2019 - 01.2022
  • Assisted customers with purchases, returns, and inquiries while ensuring a friendly and efficient experience.
  • Handled cash, processed transactions, and balanced the register with accuracy.
  • Maintained store cleanliness, restocked shelves, and organized merchandise displays.
  • Monitored inventory levels and reported shortages to management to prevent stockouts.
  • Resolved customer concerns professionally to enhance satisfaction and loyalty.

Education

Associate - Information Systems

Arizona State University
Tempe, AZ
01.2024

Skills

  • Exceptional Customer Service & Hospitality
  • Front Desk & Lobby Operations
  • Cash Handling & POS Accuracy
  • Package, Mailroom & Delivery Management
  • Access Control & Security Awareness
  • Inventory & Stock Organization
  • Conflict Resolution & Problem-Solving
  • Professional Communication & Teamwork
  • Time Management & Multitasking
  • Store & Facility Cleanliness Maintenance

Certification

  • Microsoft certificates
  • CPR certified

Timeline

Customer Service-Representative

Parc Somerset
01.2023 - Current

Cashier / Customer Service Associate

Apple Mart
01.2022 - 01.2023

Cashier / Customer Service Associate

Crown Food Mart & Convenience Store
01.2019 - 01.2022

Associate - Information Systems

Arizona State University

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Biniyam Habte