Birdsina Williams
Gwynn Oak
Summary
Dynamic security services manager with proven expertise in team leadership, financial management, and enhancing customer satisfaction. Committed to driving operational excellence and developing training programs that promote compliance and service quality.
Overview
31
31
years of professional experience
Work History
Manager, Security Services
University of Maryland Rehabilitation & Orthopaedic Institute
Baltimore, MD
12.1996 - Current
- Managed daily operations to ensure efficient workflow and optimal patient care delivery.
- Collaborated with interdisciplinary teams to enhance service quality and streamline processes.
- Developed training programs for staff to improve adherence to compliance standards and protocols.
- Implemented data tracking systems to monitor performance metrics and identify areas for improvement.
- Coordinated departmental meetings to align goals and promote team collaboration on key initiatives.
- Oversaw budget management, ensuring resources were allocated effectively across departments.
- Analyzed patient feedback to inform service enhancements and elevate overall satisfaction levels.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Managed and motivated employees to be productive and engaged in work.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Facilitated communication between stakeholders to support strategic planning and operational decisions.
- Controlled costs to keep business operating within budget and increase profits.
Special Police Officer
University of Maryland Medical Center
Baltimore, MD
03.1995 - 12.1996
- Enforced safety protocols to maintain secure environment for patients and staff.
- Conducted routine patrols to deter criminal activity and ensure compliance with hospital regulations.
- Responded swiftly to emergencies, coordinating effectively with medical personnel and local law enforcement.
- Provided training and mentorship to junior officers on security procedures and crisis response.
- Developed incident reports detailing security breaches, contributing to enhanced safety measures.
- Collaborated with healthcare teams to assess security needs during high-risk situations or events.
- Supported the investigation process by collecting evidence, documenting findings, and testifying in court when required.
- Participated in ongoing training programs, continuously enhancing knowledge of law enforcement techniques and best practices.
- Conducted thorough property inspections, identifying potential security vulnerabilities and recommending appropriate preventative measures.
- Demonstrated sound judgment under pressure while responding quickly to urgent situations, preserving public safety and minimizing harm.
- Assisted in the training of new Special Police Officers, sharing knowledge and expertise to support their professional development.
- Improved overall security at various locations by implementing access control measures and monitoring CCTV systems.
- Assisted in apprehending suspects by providing timely information to law enforcement personnel during investigations.
- Ensured accurate incident reporting by maintaining detailed logs of daily activities, observations, and interactions with the public or other law enforcement personnel.
- Contributed to the maintenance of a safe working environment within assigned facilities by monitoring alarm systems and ensuring facility compliance with applicable security regulations.
- Assisted in crime prevention efforts by collaborating with local law enforcement agencies and community organizations.
- Developed strong relationships within the community by attending meetings, addressing concerns, and fostering open communication between residents and law enforcement agencies.
- Detected potential security threats through diligent observation and proactive problem-solving skills.
- Effectively diffused tense situations involving disputes or altercations through verbal communication skills and conflict resolution techniques, promoting a peaceful environment for all involved parties.
- Maintained order during special events, ensuring a safe environment for attendees and participants.
Education
No Degree - Criminal Justice
Maryland State Police And Correctional Training Academy
Sykesville, MDSkills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Staff training and development
- Complex Problem-solving
- Performance evaluations
- Financial management
- Emergency response
- Safety procedures
Timeline
Manager, Security Services
University of Maryland Rehabilitation & Orthopaedic Institute
12.1996 - Current
Special Police Officer
University of Maryland Medical Center
03.1995 - 12.1996
No Degree - Criminal Justice
Maryland State Police And Correctional Training Academy