Summary
Overview
Work History
Education
Skills
Certification
Platforms
Additional Expertise
Timeline
Generic

Bismark Appiah

Upper Marlboro

Summary

Results-driven Senior Business Analyst with over 10 years in business transformation and operational strategy within regulated financial services. Expertise in translating business objectives into scalable solutions through data analysis and process improvement. Experienced in requirements management, campaign operations, and implementing enterprise solutions that enhance efficiency and customer outcomes. Skilled in Agile delivery and stakeholder management, aligning initiatives with organizational goals.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Business Systems Analyst III

Zillion Technologies
08.2025 - Current
  • Lead strategic business analysis initiatives supporting enterprise technology and operational improvement programs.
    • Partner with business stakeholders to define targeting strategies, customer engagement opportunities, and business process enhancements that improve member experience and operational efficiency.
    • Analyze business performance metrics, operational data, and customer interaction trends to identify opportunities for optimization and growth.
    • Translate business requirements into functional solutions, workflows, data mappings, decision rules, and system capabilities.
    • Develop reporting frameworks and performance dashboards to support executive decision-making and strategic planning.
    • Conduct quantitative analysis, cost-benefit assessments, and forecasting activities to evaluate business initiatives and measure outcomes.
    • Collaborate with technology teams to implement scalable solutions that align with enterprise architecture and organizational objectives.
    • Support cross-functional initiatives by facilitating stakeholder workshops, documenting requirements, and managing competing priorities.
    • Lead User Acceptance Testing (UAT) planning, execution, defect management, and validation activities.
    • Perform root cause analysis and recommend corrective actions to improve operational performance and customer outcomes.
    • Drive continuous improvement initiatives through process analysis, performance measurement, and data-driven recommendations.
    • Build strong partnerships across business and technology teams to support implementation of strategic business solutions.
  • Client: Navy Federal Credit Union
  • Analyzed business requirements to identify system improvements and enhancements.
  • Collaborated with stakeholders to gather and document functional specifications.
  • Facilitated workshops to elicit business needs and promote system understanding.

Senior Business Analyst

Citi Financial
New York
01.2022 - 08.2025
  • Led analysis and documentation of complex mortgage and real estate systems, including technical workflows, system interactions, and integration points.
  • Developed BRDs, FRDs, use cases, and technical specifications to enable enterprise-level system enhancements.
  • Collaborated with cross-functional teams to implement automated solutions, improving efficiency in FHA, VA, and conventional loan processing.
  • Facilitated Agile ceremonies and led backlog prioritization, ensuring alignment with business goals and delivery timelines.
  • Conducted root cause analysis and provided actionable recommendations to resolve system defects and improve performance.
  • Presented analysis findings and strategic insights to senior leadership, influencing decision-making and prioritization.
  • New York, NY

Business Analyst III

Comerica Bank
Detroit
03.2016 - 01.2022
  • Led process reengineering initiatives, improving operational workflows and reducing inefficiencies.
  • Identified business requirements and translated into technical specifications for system enhancements, facilitating improved system functionality.
  • Analyzed mortgage servicing systems and documented end-to-end workflows, including payment processing, escrow, and default management.
  • Coordinated UAT efforts, planning and executing tests while tracking defects and reporting results to ensure quality assurance.
  • Supported system integration and ensured compatibility across multiple banking and document management platforms.
  • Collaborated with stakeholders to define KPIs and performance metrics, enabling data-driven decisions for continuous process improvement.
  • Participated in cross-functional initiatives for implementation of new systems and services.
  • Detroit, MI

Loan Origination Officer

Comerica Bank
Detroit
08.2014 - 03.2016
  • Evaluated loan applications to ensure adherence to regulatory and investor guidelines, minimizing compliance risks.
  • Collaborated with internal and external stakeholders to streamline loan processing from application to closing, enhancing overall efficiency.
  • Provided insights into lending processes that led to improved systems and workflow efficiencies.
  • Detroit, MI

Education

M.Phil. - Geographic Information Systems (GIS)

Michigan State University
East Lansing

B.Sc. - Computer Science

University of Maryland
College Park

Skills

  • Business & Systems Analysis
  • Requirements Elicitation
  • Business Process Analysis
  • Gap Analysis
  • Technical specifications
  • Workflow Design
  • Data Mapping
  • UAT Leadership
  • SAFe Agile
  • Sprint Planning
  • PI Planning
  • SQL
  • Data Validation
  • Reporting & Analytics
  • Power BI
  • System Integration
  • Azure DevOps
  • JIRA
  • Confluence
  • Visio
  • Lucidchart
  • Figma
  • SharePoint
  • OnBase
  • Prokey
  • Salesforce
  • Black Knight MSP
  • Microservices
  • REST APIs
  • XML
  • JSON
  • AWS
  • Microsoft Azure
  • Google Cloud Platform
  • Tableau
  • Advanced Excel
  • Efficiency analysis
  • KPI evaluation
  • Process redesign
  • Continuous Improvement
  • Business change
  • Cross-Functional Team Leadership
  • Change Management
  • Quality Assurance Planning
  • Root Cause Analysis
  • Stakeholder communication

Certification

  • SAFe Practitioner 6.0
  • Certified Scrum Master (CSM, PSM I)
  • Advanced Scrum Product Owner
  • Project Management Professional (PMP)
  • AWS Certified Professional
  • Certified Remote Sensing Professional (CRSP)

Platforms

  • Black Knight MSP
  • Encompass
  • Calyx Point
  • Fiserv
  • Ellie Mae
  • OnBase (Hyland)
  • Prokey (Paradatec)
  • Salesforce
  • Microsoft Dynamics CRM
  • Core Banking Platforms (FIS, Fiserv, Jack Henry)

Additional Expertise

  • Change Management & Organizational Readiness
  • Risk & Control Documentation (Preventative, Detective, Corrective Controls)
  • Test Strategy Development & Execution
  • Emerging Technology Research & Recommendations
  • Stakeholder Management & Executive Communication

Timeline

Business Systems Analyst III

Zillion Technologies
08.2025 - Current

Senior Business Analyst

Citi Financial
01.2022 - 08.2025

Business Analyst III

Comerica Bank
03.2016 - 01.2022

Loan Origination Officer

Comerica Bank
08.2014 - 03.2016

M.Phil. - Geographic Information Systems (GIS)

Michigan State University

B.Sc. - Computer Science

University of Maryland

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Bismark Appiah