Blair Rider

Perform duties in every department of service such as

• Engaged with customers to understand concerns and coordinated with team to strategize optimal corrective actions.
• Organized and confirmed service appointments to enhance customer satisfaction.
• Order and organize parts from various venders/dealers for repairs
• Oversaw management of customer repair orders, ensuring timely updates throughout the repair process.
• Oversaw the transportation of vehicles to external service providers for specialized repairs such as glass work and state inspections. Coordinated with repair teams to address various maintenance needs beyond in-house capabilities.
• Oversaw inventory management of essential items, including oil filters, wiper blades, and tag brackets.
• Collaborated with sales associates to ensure customer satisfaction by managing inquiries during purchases and organizing follow-up repair strategies.
• Conducted regular inspections and coordinated cleaning schedules to ensure a tidy and orderly shop.
• Operate heavy machinery during snow storms to clear parking lots along with salt spreading
• Established strategic partnerships with vendors to enhance service offerings.
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• Conduct thorough vehicle inspections to identify issues and recommend necessary repairs.
• Document repair processes and parts used in the shop management system for tracking.
• Collaborate with service advisors to clarify customer concerns and discuss repair options.
• Maintain a clean and organized work area to promote safety and efficiency standards.
• Attended Nissan in person school for basic electrical and received certification of completion
• Performed various Nissan recalls along with warranty repairs

• Perform repairs of all manufacturers including replacing engines, transmissions, head gaskets, timing chains/belts, suspension overhauls

• Perform work specified on the repair order with efficiency and in accordance with dealership
• Test-drive vehicles, and test components and systems, using diagnostic tools and special service equipment, perform Multi-Point Inspections
• Diagnosing, maintaining, and repairing vehicle automotive systems including engine, transmission, electrical steering, suspension, brakes, air conditioning, etc.
• Executing repairs under warranty to manufacturer specifications

• Perform basic repairs on various makes and models
• Install aftermarket parts such as big turbo kits, air ride suspension, lift kits

• Perform recalls, software updates, and other repairs
• Communicate additional service requests and provide labor time estimates to a service advisor
• Attend company and factory training