Summary
Overview
Work History
Education
Skills
Timeline
Generic

Blake Stephens

Randallstown

Summary

Committed Registered Behavior Technician with vital experience in providing behavior analysis services to children with autism and related disorders. Possess strong skills in implementing behavioral treatment plans, maintaining accurate records of patient progress, and collaborating effectively with interdisciplinary teams. Demonstrated ability to make significant contributions to individualized care plans and proven success in managing challenging behaviors while promoting positive learning environments.

Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.

Professional scheduling expert, bringing valuable experience in coordinating and optimizing workflows. Proven ability to streamline processes and enhance efficiency through detailed planning and precise execution. Known for strong team collaboration and adaptability, excelling in dynamic environments with focus on achieving results.

Professional with robust background in scheduling and coordination, skilled in optimizing workflows and ensuring efficient resource allocation. Strong focus on team collaboration and achieving results, adaptable to changing needs. Expertise in time management, communication, and conflict resolution, making reliable asset in fast-paced environments. Known for maintaining high standards and delivering consistent, impactful outcomes.

Experienced with creating and maintaining detailed schedules to support project timelines and resource management. Utilizes advanced planning techniques to ensure optimal allocation of resources and smooth workflow. Knowledge of prioritizing tasks and coordinating team efforts to meet deadlines efficiently.

Personable and organized with knack for meticulous planning and coordination. Understanding of scheduling principles and adept at using scheduling software and tools. Capable of optimizing workflows to enhance efficiency and meet organizational goals.

Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail, and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.

Overview

5
5
years of professional experience

Work History

Registered Behavior Technician

Attain Aba
06.2024 - 12.2024
  • Cultivated relationships with patients, discussing ways to help improve overall health while alleviating self-harm practices.
  • Aided patients in performing activities of daily living.
  • Engaged students through play activities while incorporating therapeutic techniques.
  • Utilized Applied Behavioral Analysis principles in daily instruction activities.
  • Provided verbal prompts, physical guidance, or other forms of prompting when necessary.

Car Wash Attendant

Glass bucket car wash
10.2024 - 11.2024
  • Inspected vehicles for damage prior to washing.
  • Assisted with marketing promotions and distributed flyers when necessary.
  • Adhered to company policies and procedures relating to customer service standards.
  • Greet customers at entrance
  • Cleaned wheels, tires, hub caps, and wheel covers to protect wheels and wheel components from deterioration.
  • Resolved customer issues in accordance with company guidelines.

Financial Analyst

UnderArmour
04.2024 - 10.2024
  • Generated monthly financial summaries, enhancing transparency and accountability within tech teams.
  • Monitored expenditure aligning with financial goals, supporting product development timelines.
  • Analyzed financial data to identify trends and improve strategic planning for tech projects.
  • Implemented budget tracking using QuickBooks, ensuring compliance with financial policies for tech projects.
  • Performed financial modeling using Excel and SQL driving data-driven decision-making for tech operations.
  • Strengthened relationships with external partners through timely communication and collaboration.
  • Streamlined financial reporting for better decision-making with clear, concise analysis and presentation.
  • Facilitated smooth month-end close processes by efficiently reconciling accounts and addressing discrepancies promptly.
  • Conducted detailed financial analysis to identify and evaluate changes in operations, trends and potential areas of improvement.
  • Collaborated with cross-functional teams to optimize budgets, resulting in improved resource allocation.

Customer Service Representative

American Airlines
09.2021 - 08.2024
  • Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
  • Utilized job-related software to prepare change of address records and issue service discontinuance orders.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Conducted regular follow-up calls with customers after resolving their issues.
  • Updated databases with new and modified customer data.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Took special orders in person and over telephone, generating additional revenue every month.

Appointments Scheduler

E.N.T Specialty Partners
07.2019 - 05.2024
  • Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
  • Answered phone calls and answered questions from potential customers.
  • Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings.
  • Acted as first point of contact and set appointments for prospective clients.
  • Enhanced customer satisfaction with timely and accurate appointment confirmations and reminders.
  • Optimized available time slots by proactively identifying opportunities to fill cancellations or last-minute openings.
  • Handled complaints and questions, and re-directed calls to other team members.

Education

High School Diploma -

New Town High School
Owings Mills, Maryland
06-2018

Skills

  • Augmentative communication devices
  • Treatment implementation
  • Group instruction
  • Transition planning
  • Scheduling
  • Sales closing
  • Complaint resolution
  • Refund management
  • Grammar
  • Complaint handling
  • Dispute resolution
  • Building rapport

Timeline

Car Wash Attendant

Glass bucket car wash
10.2024 - 11.2024

Registered Behavior Technician

Attain Aba
06.2024 - 12.2024

Financial Analyst

UnderArmour
04.2024 - 10.2024

Customer Service Representative

American Airlines
09.2021 - 08.2024

Appointments Scheduler

E.N.T Specialty Partners
07.2019 - 05.2024

High School Diploma -

New Town High School
Blake Stephens