Blendi Leskoviku

• Manage a comprehensive portfolio of business customers.
• Cultivate new relationships through outside sales calls, effective profiling and telephone solicitation of company provide leads.
• Register with the NMLS and keep skills, knowledge, and accreditations up-to-date.
• Inform customers of procedures for applying for services such as ATM cards, direct deposit, money market accounts and certificates of deposit.
• Educated customers with FinTtech and Digital Banking products and services, also providing support and troubleshooting.
• Acting as originating officer, handle document processing including loans, lines of credit, and home equity lines.
• Interview loan applicants to elicit information, determine appropriate structure of loans, cross-sell opportunities, and communicate decisions or recommendations.
• Offer notary services to authenticate documents for members.

Committed to maintaining a highly functional control environment, paying close attention to detail to ensure industry standards are met, and protocols are implemented with a focus on service excellence, great customer experience, and customer obsession.

• Generated new business opportunities through the development of client partnerships, employing relationship-building skills to establish trust and accountability
• Managed financial transactions in compliance with federal law, industry standards, and internal controls, maintaining strict confidentiality in the handling of financial records and private information
• Oversaw a complex client portfolio, employing process management skills to identify best practices in identifying client requirements and managing expectations.
• Always acted in compliance with Anti Money Laundering legislation, filling out UAR and CTR reports.

· Managed in-country training budget; liaised with desk officer in Washington, DC to plan and execute training program in Albania.

· Worked with desk officer to coordinate and manage contracts, expenditures, instructor selection, student vetting, international travel, transportation, country clearances, and other items as necessary.

· Kept stakeholders (PM, U.S. Embassy Tirana, Department of Justice, and Department of State) informed on law enforcement policy and political issues related in Albania.

· Coordinated and facilitated over 130 police training courses, conferences, and internships.

· Conducted complex research and wrote correspondences; exercised creativity; and worked independently.

· Developed and reviewed course curriculum and policies and procedures.

· Wrote after action, quarterly, and ad-hoc reports.

· Gathered and analyzed statistics from various Albanian sources on impact of training, tracked and evaluated program participation.

· Managed logistics for Albanian law enforcement participants traveling outside of Albania on ICITAP- US Embassy sponsored training and study visits meeting their US counterparts including FBI, DEA, US Marshals, ATA and ATF.