Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Bobby Nicholes

Capitol Heights

Summary

Dedicated and compassionate childcare and customer service professional with over 10 years of experience supporting children’s educational, social, and emotional development, while also delivering exceptional service in client-facing roles. Recognized for strong communication skills, patience, and the ability to build trusting relationships with children, families, colleagues, and customers. Adept at managing multiple priorities under pressure, fostering inclusive environments, and ensuring safety and compliance with organizational standards.


Overview

10
10
years of professional experience
1
1
Certification

Work History

Toddler Teacher

Twobirds
Washington
03.2022 - Current
  • Plan and facilitate daily educational and developmental activities for toddlers, fostering curiosity, independence, and social-emotional growth.
  • Respond to children’s individual needs with patience, creativity, and a nurturing approach.
  • Maintain open communication with parents, including daily updates, incident reporting, and developmental feedback.
  • Support classroom structure by collaborating with school leadership and adhering to guidelines.
  • Promote positive behavior and build secure, trusting relationships with children.

Concierge

VMG Resources, LLC
Washington
07.2022 - 08.2022
  • Delivered high-level customer service to a diverse clientele by anticipating needs and resolving concerns with professionalism.
  • Assisted guests with special requests and accommodations, demonstrating empathy and discretion.
  • Maintained concierge resources and provided tailored local recommendations to enhance guest experiences.
  • Handled multiple responsibilities under pressure while maintaining a welcoming atmosphere.

Paraprofessional

Imagine Hope Community Charter School
Washington
11.2015 - 06.2021
  • Supported lead teachers in classroom instruction, behavior management, and curriculum delivery across multiple grade levels.
  • Provided individualized support for students with IEPs, ensuring progress toward academic and behavioral goals.
  • Collaborated with families to share progress and strategies for reinforcing learning at home.
  • Designed and supervised engaging learning activities, monitored developmental milestones, and ensured a safe and supportive environment.
  • Assumed lead teacher responsibilities as needed, managing classroom operations and parent communication.

Team Member

Busy Bees Play Center
Washington
12.2019 - 05.2020
  • Provided customer support, handled payments, and managed scheduling inquiries.
  • Monitored facility operations, ensuring the safety and readiness of equipment and play areas.
  • Trained new team members on policies, safety protocols, and service standards.
  • Recognized for delivering excellent service through active listening, empathy, and timely resolution of concerns.

Education

High School Diploma -

Theodore Roosevelt
Washington, DC
06-2014

Skills

  • Child Development & Classroom Management
  • Strong Verbal & Written Communication
  • Exceptional Customer Service & Conflict Resolution
  • Detail-Oriented & Organized
  • Adapts Quickly to New Concepts
  • Works Independently & in Teams
  • Cpr and first aid certified

Certification

  • Child Development Associate (CDA), 2024
  • CPR & First Aid Certified, 2024

References

References available upon request.

Timeline

Concierge

VMG Resources, LLC
07.2022 - 08.2022

Toddler Teacher

Twobirds
03.2022 - Current

Team Member

Busy Bees Play Center
12.2019 - 05.2020

Paraprofessional

Imagine Hope Community Charter School
11.2015 - 06.2021

High School Diploma -

Theodore Roosevelt

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Bobby Nicholes