Bobby young
Harwood
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
25
25
years of professional experience
Work History
Stay at Home Mom
Self
06.2016 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Hotel Front Desk Clerk
Best Western Hotel
07.2015 - 10.2015
- Collected room deposits, fees, and payments.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
Hotel Front Desk Clerk
Boca Raton Plaza Hotel
06.2002 - 10.2002
- Collected room deposits, fees, and payments.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Handled financial transactions accurately, ensuring proper billing and payment processing.
Front Desk Clerk
Historic Inns of Annapolis
10.1999 - 01.2000
- Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Monitored front desk telephone lines attentively for prompt response to incoming calls while multitasking effectively during busy periods.
- Processed payments accurately while maintaining accountability for cash drawer balances at the beginning and end of shifts.
- Developed strong relationships with guests through friendly interactions, anticipating their needs and exceeding expectations.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained an inviting front desk area by keeping it clean, organized, and well-stocked with necessary materials.
- Managed reservations, cancellations, and modifications with accuracy to maintain organized booking records.
Education
Diploma -
Southern High
Harwood, MDSkills
- Teamwork and collaboration
- Customer service
- Problem-solving
- Friendly, positive attitude
Timeline
Stay at Home Mom
Self
06.2016 - Current
Hotel Front Desk Clerk
Best Western Hotel
07.2015 - 10.2015
Hotel Front Desk Clerk
Boca Raton Plaza Hotel
06.2002 - 10.2002
Front Desk Clerk
Historic Inns of Annapolis
10.1999 - 01.2000
Diploma -
Southern High
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