Bonnie Davis
Mechanicsville
Summary
Dynamic Senior Account Manager with Cross Country Healthcare, adept at enhancing client relationships and streamlining provider placements. Proven expertise in billing and compliance, alongside exceptional organizational skills. Successfully managed multi-faceted teams and improved operational efficiency, ensuring high service satisfaction in fast-paced environments. Proficient in EMR systems and remote collaboration tools.
Overview
32
32
years of professional experience
Work History
Senior Account Manager (Remote)
Cross Country Healthcare
11.2021 - 01.2026
- Served as primary liaison between healthcare facilities, medical providers, Account Executives, and Recruiters to ensure successful provider placements.
- Coordinated assignments by processing provider timesheets, issuing assignment confirmations, scheduling interviews, and organizing meetings.
- Maintained a comprehensive activity tracking spreadsheet supporting five Account Executives and Recruiters, ensuring visibility into assignments and team progress.
- Managed ongoing communication with clients and providers to support timely placements and high service satisfaction.
- Supported end-to-end placement processes, including documentation, confirmations, and record maintenance.
- Utilized Docusign, Outlook, Windows, Erecruit, Locum Smart, Intellify, Bullhorn, Microsoft Teams, and Excel to support daily operations in a remote environment.
- Demonstrated strong organizational skills while managing multiple priorities in a fast-paced staffing environment.
Office Manager / Billing Manager
Advanced Integrative Medicine
King George County
08.2007 - 07.2021
- Oversaw daily operations of a busy integrative medical practice, including billing, human resources, and patient services.
- Led the successful transition of the practice from chiropractic care to a comprehensive integrative health model in 2019.
- Recruited, hired, onboarded, and trained a multidisciplinary team of chiropractors, physical therapists, physicians, and nurse practitioners.
- Managed provider credentialing, compliance, continuing education, and maintenance of accurate medical records.
- Developed and executed recruitment strategies using LinkedIn, Facebook, Indeed, and other platforms.
- Streamlined billing, coding (CPT), and administrative workflows to improve efficiency, accuracy, and revenue cycle performance.
- Provided hands-on leadership, fostering a positive, efficient, and patient-focused work environment.
- Utilized Google Workspace, Microsoft Word, Excel, and multiple EMR systems.
Special Education Teacher
Spotsylvania County Public Schools
Fredericksburg
01.2000 - 01.2006
- Delivered individualized instruction for special education students from elementary through high school levels.
- Provided behavioral and emotional support for students with significant challenges.
- Collaborated closely with multidisciplinary teams and families to promote academic and social success.
Daycare Manager
Dawning Point Learning Center
Fredericksburg
01.1996 - 01.2000
- Managed daily operations of a licensed childcare facility, ensuring compliance with state regulations.
- Supervised staff scheduling, performance, and professional development.
- Maintained a safe, structured, and nurturing learning environment.
Psychiatric Technician / Case Manager
Snowden Hospital
Fredericksburg
01.1994 - 01.1996
- Provided psychiatric support and substance abuse counseling in an inpatient behavioral health setting.
- Managed cases for children and adolescents, monitoring treatment plans and patient progress.
- Collaborated with multidisciplinary clinical teams to support patient outcomes.
Education
Master of Education -
University of Mary Washington
Fredericksburg, VABachelor of Science - Rehabilitation Science
Clarion University of Pennsylvania
Clarion, PASkills
- Healthcare & Office Practice Management
- Account & Client Relationship Management
- Staff Recruitment, Onboarding & Training
- Billing, Coding (CPT) & Claims Management
- Medicare & Managed Care Compliance
- EMR Systems & Medical Documentation
- Insurance Verification & Patient Billing
- Human Resources & Scheduling
- Contract Management & Credentialing
- Microsoft Office Suite
- Google Workspace
- Excel
- Remote Work & Virtual Collaboration
- Customer Service & Support Excellence
- Event Planning & Training Coordination
- timesheet processing
- document management
- activity tracking
- client communication
- provider placement
- customer relationship management
- recruitment strategies
- compliance oversight
- team leadership
- problem solving
- organizational skills
- effective communication
- time management
- Customer relations
- Database management
- Scheduling
- Customer service
- Vendor management
References
References and Letters of Recommendation available upon request
Timeline
Senior Account Manager (Remote)
Cross Country Healthcare
11.2021 - 01.2026
Office Manager / Billing Manager
Advanced Integrative Medicine
08.2007 - 07.2021
Special Education Teacher
Spotsylvania County Public Schools
01.2000 - 01.2006
Daycare Manager
Dawning Point Learning Center
01.1996 - 01.2000
Psychiatric Technician / Case Manager
Snowden Hospital
01.1994 - 01.1996
Master of Education -
University of Mary Washington
Bachelor of Science - Rehabilitation Science
Clarion University of Pennsylvania