Summary
Overview
Work History
Education
Skills
Timeline
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Bonnie Riddle

Elkton

Summary

Skilled in conflict resolution and customer relations, I enhanced loyalty and satisfaction at Celanese by adeptly managing high-stress situations and employing active listening to understand customer needs. My proficiency in data entry and deep product knowledge led to improved service efficiency and a notable increase in repeat business.

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Knowledgeable and dedicated customer service professional with extensive experience in [Type] industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

17
17
years of professional experience

Work History

Customer Service Representative

Celanese
10.2023 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Customer Service Representative

DuPont Polymers
06.2008 - 10.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Education

High School Diploma -

Elkton High School
Elkton, MD

Culinary Arts

Delaware Technical Community College
DE

Skills

  • Customer service
  • Active listening
  • Data entry
  • Customer relations
  • Problem resolution
  • Conflict resolution
  • Complaint handling
  • Complaint resolution
  • Microsoft outlook
  • Product knowledge
  • Order processing
  • Team development

Timeline

Customer Service Representative

Celanese
10.2023 - Current

Customer Service Representative

DuPont Polymers
06.2008 - 10.2023

High School Diploma -

Elkton High School

Culinary Arts

Delaware Technical Community College
Bonnie Riddle