Braden Altemus
Baltimore,Maryland
Summary
Proven to enhance customer satisfaction and at Elkridge Country Club, I excel in time management, active listening, and interpersonal skills. By efficiently managing golf bags and offering strategic advice, I've significantly improved golfer experiences, demonstrating exceptional problem-solving abilities and a commitment to excellence in customer service.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work History
Golf Bag Room Attendant
Elkridge Country Club
04.2023 - Current
- Reduced wait times for guests through effective communication with pro shop staff regarding tee times and schedules.
- Enhanced customer satisfaction by efficiently organizing and managing golf bags in the storage area.
- Provided excellent customer service, addressing member needs promptly and courteously.
- Expedited golfer check-in process by swiftly locating pre-arranged sets of clubs for those utilizing rental equipment.
- Supported tournament events by preparing golf carts and assisting with participant needs.
- Displayed consistent professionalism when interacting with both members and non-members alike while providing exceptional customer service.
- Enhanced member experience by promptly cleaning clubs after rounds of golf, keeping equipment in pristine condition.
- Maintained range and other practice facilities
Golf Caddie
Elkridge Country Club
04.2023 - Current
- Ensured golfer satisfaction by anticipating needs and proactively addressing inquiries or concerns.
- Assisted golfers in maintaining a steady pace of play, contributing to a more enjoyable round for all participants.
- Developed strong relationships with golfers through exceptional interpersonal skills and superior caddie services.
- Enhanced golfer experience by providing strategic advice on course layout and shot selection.
Golf Bag Room Attendant
Baltimore Country Club
04.2021 - 12.2022
- Reduced wait times for guests through effective communication with pro shop staff regarding tee times and schedules.
- Enhanced customer satisfaction by efficiently organizing and managing golf bags in the storage area.
- Expedited golfer check-in process by swiftly locating pre-arranged sets of clubs for those utilizing rental equipment.
- Provided excellent customer service, addressing member needs promptly and courteously.
- Supported tournament events by preparing golf carts and assisting with participant needs.
- Displayed consistent professionalism when interacting with both members and non-members alike while providing exceptional customer service.
- Enhanced member experience by promptly cleaning clubs after rounds of golf, keeping equipment in pristine condition.
Education
Some College (No Degree) - Finance And Risk Management
University of South Carolina
Columbia, SC 08.2023 - 05.2027
High School Diploma -
Loyola Blakefiled
Baltimore, MD06.2023
Skills
Time Management
Problem-Solving
Customer Service
Multitasking
Active Listening
Organization
Interpersonal
Accomplishments
Successfully became an "Iron Phi" which is dubbed a prestigious title within Phi Delta Theta fraternity. I accomplished this by raising $1,000 directly towards ALS research in honor of Lou Gehrig's disease and later completing an athletic event of my choice.
Timeline
Some College (No Degree) - Finance And Risk Management
University of South Carolina
08.2023 - 05.2027
Golf Bag Room Attendant
Elkridge Country Club
04.2023 - Current
Golf Caddie
Elkridge Country Club
04.2023 - Current
Golf Bag Room Attendant
Baltimore Country Club
04.2021 - 12.2022
High School Diploma -
Loyola Blakefiled
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