Personable and motivated individual with knack for collaborative leadership and innovative problem-solving. Possesses solid understanding of business operations and financial management, coupled with strong skills in strategic planning and effective communication. Committed to driving growth and fostering positive organizational culture.
Overview
3
3
years of professional experience
Work History
Small Business Co-Owner
AllSeason Detailing
06.2025 - Current
Managed daily operations to ensure smooth workflow and customer satisfaction.
Developed marketing strategies that increased local visibility and engagement.
Fostered community relationships through networking events and local partnerships.
Collaborated with co-owner on critical decision-making regarding business growth opportunities and strategic partnerships.
Managed day-to-day operations of the small business, overseeing personnel schedules and handling customer inquiries as needed.
Developed marketing strategies to attract new clients and increase revenue, including social media campaigns and local advertising.
Enhanced business operations for greater efficiency through streamlining processes and implementing new systems.
Implemented customer loyalty programs to encourage repeat business and foster long-term relationships with clients.
Interacted well with customers to build connections and nurture relationships.
Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Store and Deli Associate
Market Street Cafe
06.2024 - Current
Assisted customers with product selection and inquiries, enhancing overall shopping experience.
Maintained cleanliness and organization of deli area, ensuring compliance with health standards.
Collaborated with team members to manage inventory levels and replenish stock as needed.
Provided support in training new associates on safety protocols and operational procedures.
Processed customer transactions accurately, handling cash and electronic payments responsibly.
Engaged in cross-training to support various departments during peak hours effectively.
Adapted quickly to changing priorities, demonstrating flexibility in a fast-paced environment.
Effectively managed time-sensitive tasks such as food preparation for large catering orders while balancing day-to-day responsibilities of serving customers.
Ensured timely replenishment of supplies during peak hours, minimizing potential disruptions to customer service levels.
Handled customer complaints professionally and efficiently, resolving issues to the satisfaction of both the customer and management.
SEO/Social Media Management
Market Street Cafe
05.2023 - 08.2023
Developed and implemented a social media strategy for a local deli, driving engagement and brand awareness.
Leveraged digital marketing techniques to enhance the deli’s online presence.
Enhanced the website search engine optimization (SEO), increasing organic traffic.
Skilled at working independently and collaboratively in a team environment.
Proven ability to learn quickly and adapt to new situations.
Excellent communication skills, both verbal and written.
Receiver
Sephora Distribution Center
05.2022 - 08.2022
Unloaded inventory from trucks and inspected packages to verify all orders.
Assembled newly ordered pallets of merchandise.
Loaded pallets into shipping trucks destined for the retail warehouse, ensuring timely and accurate delivery of goods.
Received and inspected incoming shipments to ensure product quality and compliance with specifications.
Organized stock in designated areas, optimizing space and facilitating efficient retrieval processes.
Collaborated with team members to maintain inventory accuracy through regular cycle counts and audits.
Loaded and unloaded boxes and pallets using safe operating procedures and correct equipment.
Education
Bachelor of Science - Business Administration
West Virginia University
Morgantown, WV
05.2024
Skills
Certifications: GA4 Certification, Google Ads Search Certification, Google Ads Measurement Certification, Hootsuite Platform Certification, LinkedIn Ads Certification, Hubspot Inbound Certification
Other: Microsoft Excel, Word, PowerPoint, SEO Optimization, Paid Ads, Content Strategy, Social Media Strategy
Licensed Practical Nurse/Nurse Case Manager at United Health Group/United HealthcareLicensed Practical Nurse/Nurse Case Manager at United Health Group/United Healthcare