BRADLEY MILLER
Bel Air
Summary
Dynamic IT professional with extensive experience at PL Consulting, Inc., excelling in IT infrastructure management and project coordination. Proven track record in enhancing system efficiency and security compliance while leading diverse teams. Adept at problem-solving and fostering effective communication, ensuring optimal support for over 200 users in high-stakes environments.
Overview
39
39
years of professional experience
1
1
Certification
Work History
Senior IT Support
PL Consulting, Inc.
Chantilly
10.2021 - Current
- Executed senior-level IT support for Space Development Agency operating within SCIF.
Enabled efficient functioning of newly formed Department of Defense agency under US Air Force.
Partnered with diverse teams to bolster system integrity and efficiency.
Advised on IT solutions customized for the unique challenges faced by the agency. - Manage team of on-site personnel ensuring day-to-day operational assistance for more than 200 users regarding all facets of IT.
- Coordinate project management for multimillion-dollar SDA projects, network design and execution, IT purchases for organization, and support services for agency VIPs.
- Oversee classified and unclassified systems while maintaining user accounts across all platforms.
- Function as Trusted Authority, TA, for SDA while collaborating with various Government agencies.
- Constructed and initiated personalized onboarding framework for personnel aligned with IT needs
- Provided senior-level IT support within SCIF environment for Space Development Agency.
Ensured operational efficiency for new Department of Defense agency under US Air Force.
Administered IT infrastructure, maintaining strict adherence to security standards.
Resolved technical issues swiftly, ensuring minimal disruption to services.
Partnered with various teams to optimize system functionalities.
Facilitated training programs on IT best practices for personnel.
Created comprehensive documentation detailing IT support processes.
Consultant
BEM Consulting, LLC
01.2015 - Current
- Consulting on comprehensive aspects of Information Technology (IT) and business operations.
- Executed network installation and configuration for desktop, laptop, VoIP systems while delivering comprehensive network support to multiple commercial customers daily.
- Implemented security appliances across multiple customer locations with configurations tailored to unique customer requirements.
IT Support
Vertical Integrations, Inc.
Chantilly
11.2020 - 06.2021
- Facilitated communication between SDA staff, management, and JSP across NIPR, SIPR, and JWICS in SCIF environment.
- Coordinated support by providing guidance and acting as liaison between SDA staff and management with JSP organization at NIPR, SIPR, and JWICS levels in SCIF environment.
- Deliver documentation to SDA management regarding IT equipment including VoIP phones, PC utilization in JSP, and inventory management solutions.
- Engage with facilities POC to ensure compliance of all new office configurations or relocations with IT standards.
IT Support
Vertical Integrations, Inc.
Crystal City
07.2017 - 09.2020
- Delivered IT support to National Commission on Military, National, and Public Service.
- Addressed laptop and desktop requirements, ensuring optimal functionality.
- Microsoft Office 365 was the primary office tool used by all personnel.
- Managed Commission shutdown in partnership with several government offices including WHS, Veteran Affairs, JSP, Verizon, and other Commissions.
IT Support
Vertical Integrations, Inc.
Crystal City
07.2017 - 07.2019
- Assisted Remote Sensing Center, servicing Navy and Naval Post Graduate School in Crystal City, VA.
- Delivered desktop, networking, and audio-visual support for several conference rooms.
- Maintained unclassified WiFi network through effective configuration and management.
- Installed wireless access points to improve connectivity in operational areas.
Mobile & Deskside Support
Vertical Integrations, Inc.
Crystal City
04.2015 - 04.2017
- Delivered comprehensive IT support at JWICS, NIPR, and SIPR levels for all users.
- Coordinated installation and configuration of IT solutions and equipment.
- Provided ongoing assistance to over 100 users in Crystal City as part of Forward Deployed Deskside Team.
Customer Support Manager
Vertical Integrations, Inc.
09.2009 - 03.2013
- Managed customer support personnel for Office of Under Secretary of Defense for Acquisition, Technology and Logistics.
- Coordinated system support and deployment of new and upgraded systems.
Program Manager
Vertical Integrations, Inc.
03.2007 - 03.2013
- Managed $3.5 million support contract for Vertical Integration with OUSD(AT&L).
- Tracked contract extensions and bridge agreements to ensure compliance.
- Oversaw all Information Technology support services for AT&L’s 2,000 customers.
Deputy Project Manager
Vertical Integrations, Inc.
02.1998 - 09.2002
- Led Executive Support team for AT&L, coordinating senior-level customer support initiatives.
- Managed readiness configuration for alternate sites within AT&L.
- Oversaw Windows 2000 transition for senior executives in AT&L, ensuring smooth deployment.
Project Manager
Universal Systems, Incorporated
09.1990 - 02.1998
- Designed and implemented eight local area networks for Office of Assistant to Secretary of Defense.
- Evolved each LAN into a fully distributed computer network for shared printing, faxing, and electronic mail.
- Provided accessible and updateable data from any computer on the network.
Systems Administrator
Integrated Systems Analysts, Inc.
12.1986 - 09.1990
- Executed design and implementation of dynamic network for ISA Eastern region MIS and Xerox Publication System.
- Developed efficient systems using Switching Multiplexers, terminal servers, Ethernet, LattisNet Twisted Pair, and fiber optics.
- Served as Systems Administrator overseeing network operations and maintenance.
Education
Bachelor of Science - Information Systems Management
University of Maryland University College
College Park, MD01.1994
Associate of Arts - Business Administration
Prince George's Community College
Upper Marlboro, MD01.1983
Skills
- COBOL, BASIC
- DBase III/IV
- Microsoft Windows 11, 10, 8, and 7
- Microsoft Office
- Adobe Photoshop
- Dell, Apple, HP, Toshiba, and Panasonic hardware
- CISCO network routers and switches
- Barracuda web filters, firewalls
- Network design
- Systems administration
- IT infrastructure management
- Security compliance
- Project coordination
- Technical support
- Vendor relationship management
- Business operations consulting
- Customer account management
- User training programs
- Problem solving
- Effective communication
- Team leadership
- Documentation skills
- Time management
- Team building
- Multitasking Abilities
- Remote office availability
- Conflict resolution
- Customer relations
- Attention to detail
- Research
- Teamwork and collaboration
- Organizational skills
- Quality assurance
- Customer service
Certification
- Microsoft MTA Certification, Windows OS, 11/15
- Security + Certification, 11/13
- HDI Desktop Support Technician, 09/14
- HDI Support Center Manager, 12/14
- ITIL Foundation Certification, 09/12
- CMMI Level 3, 01/07
Timeline
Senior IT Support
PL Consulting, Inc.
10.2021 - Current
IT Support
Vertical Integrations, Inc.
11.2020 - 06.2021
IT Support
Vertical Integrations, Inc.
07.2017 - 09.2020
IT Support
Vertical Integrations, Inc.
07.2017 - 07.2019
Mobile & Deskside Support
Vertical Integrations, Inc.
04.2015 - 04.2017
Consultant
BEM Consulting, LLC
01.2015 - Current
Customer Support Manager
Vertical Integrations, Inc.
09.2009 - 03.2013
Program Manager
Vertical Integrations, Inc.
03.2007 - 03.2013
Deputy Project Manager
Vertical Integrations, Inc.
02.1998 - 09.2002
Project Manager
Universal Systems, Incorporated
09.1990 - 02.1998
Systems Administrator
Integrated Systems Analysts, Inc.
12.1986 - 09.1990
Bachelor of Science - Information Systems Management
University of Maryland University College
Associate of Arts - Business Administration
Prince George's Community College