Brady Infeld
Bethesda
Summary
Customer service professional with extensive knowledge, experience, and client testimonials in the automotive industry. Highly skilled in clear and effective communication with customers, co-workers, and members of collaborating teams. I take pride in bringing a positive and hark working attitude to the work place every day. Passionate in developing relationships, cultivating partnerships, and growing businesses. I would love to bring my skills to a new team and grow both my own and the businesses skills and results.
Overview
6
6
years of professional experience
Work History
Service Advisor
EuroMotorcars Mercedes-Benz Bethesda
01.2024 - Current
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty
- Maintained and prioritized high customer satisfaction to exceed expectations
- Managed multiple priorities and teams simultaneously while maintaining strong attention to detail in a fast-paced environment
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate
- Prioritized communication with clientele to rapidly build rapport
Appearance Center Manager
EuroMotorcars Mercedes-Benz Bethesda
09.2023 - 01.2024
- Generated vehicle body repair estimates
- Assisted service advisors in sales consultation for body repairs
- Directly managed team of 4 body work technicians: distributing work load, overseeing pay roll, overseeing vacation/sick leave
- Collaborated with parts department to ensure proper parts fitment, pricing, and efficient shipment to the dealership
Business Development Assistant
EuroMotorcars Mercedes-Benz Bethesda
04.2023 - 09.2023
- Worked directly with sales team by distributing leads and walk-in leads
- Assisted in listing vehicles for sale through online marketplaces
- Managed the front reception desk in the main showroom
- Answered and directed phone calls to dealership's main phone line
Lot Porter
EuroMotorcars Mercedes-Benz Bethesda
01.2023 - 04.2023
- Communicated with service team and other staff to assist customers
- Deliver and pickup vehicles from client's residences and places of work
- Washed vehicles
- Ensured a clear service lane by checking in and parking as many vehicles as possible
Cashier
Bradley Liberty
06.2022 - 04.2023
- Greeted customers entering store and responded promptly to customer needs
- Worked flexible schedule and extra shifts to meet business needs
- Operated cash register for cash, check, and credit card transactions
- Worked with vehicle service team to direct clientele and streamline vehicle pickup
Delivery Driver
DoorDash
07.2020 - 05.2021
- Delivered food orders in the Washington Metropolitan area
Theatre Usher
Landmark Cinemas Bethesda
06.2019 - 09.2019
- Assisted customers to their seats and directly solved issues with seat assignment between customers
- Managed POS ticket sales in box office
- Cleaned theatres and bathrooms after showings
- Worked extra shifts to help assist business needs
Education
High School Diploma -
Walt Whitman High School
Bethesda, MD06-2021
Skills
- Customer service
- Computer and IT skills
- Multitasking and organization
- Vehicle condition assessment
- Client rapport
- Sales consultation
- Excellent communication
- Strong work ethic
- Quality control
Languages
English
Native or Bilingual
Spanish
Limited Working
Interests
- Fitness
- All things automotive
- Travel
- Outdoor adventure
- Technology and computer innovation
Timeline
Service Advisor
EuroMotorcars Mercedes-Benz Bethesda
01.2024 - Current
Appearance Center Manager
EuroMotorcars Mercedes-Benz Bethesda
09.2023 - 01.2024
Business Development Assistant
EuroMotorcars Mercedes-Benz Bethesda
04.2023 - 09.2023
Lot Porter
EuroMotorcars Mercedes-Benz Bethesda
01.2023 - 04.2023
Cashier
Bradley Liberty
06.2022 - 04.2023
Delivery Driver
DoorDash
07.2020 - 05.2021
Theatre Usher
Landmark Cinemas Bethesda
06.2019 - 09.2019
High School Diploma -
Walt Whitman High School
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