Brandi Johnson
Baltimore
Summary
Detail-oriented and highly organized professional with experience in administrative support, data management, and customer service across healthcare, financial, and corporate environments. Skilled in onboarding processes, maintaining accurate employee and client records, coordinating schedules, and ensuring compliance with organizational policies. Recognized for managing multiple priorities with precision, discretion, and a commitment to confidentiality.
Overview
4
4
years of professional experience
Work History
Patient Service Representative
Hoffman and Associates Contract
03.2025 - 08.2025
- Coordinated scheduling for patient appointments and maintained accurate EHR records, mirroring employee data tracking processes.
- Assisted in onboarding new patients, verifying documents, and ensuring compliance with privacy regulations.
- Provided administrative support to clinical teams, managed multi-line phone systems, and handled sensitive information with discretion.
- Assisted with insurance verification processes, ensuring compliance with company policies and improving accuracy.
- Documented patient information in electronic health record systems, maintaining confidentiality and data integrity.
- Collaborated with healthcare providers to address patient needs and streamline communication across departments.
- Managed front desk operations, ensuring a welcoming environment for patients and visitors alike.
Customer Service Representative
Johns Hopkins Health Plans
09.2024 - 03.2025
- Processed confidential client information and maintained accurate account records.
- Assisted in document collection and verification for client eligibility, similar to preemployment screening.
- Delivered clear communication to resolve inquiries while upholding compliance requirements.
- Assisted in training new team members on customer service protocols and systems.
- Utilized electronic health record systems to document interactions and maintain accuracy.
- Identified process improvements to reduce response times for customer requests.
- Monitored service quality metrics, ensuring compliance with organizational standards.
- Provided feedback to management on common issues to enhance operational efficiency.
- Managed escalated customer concerns, implementing solutions for improved experiences.
Front Desk Representative
University of Maryland Medical System
11.2022 - 04.2024
- Checked in patients and verified insurance coverage to ensure smooth registration processes.
- Scheduled appointments and coordinated with medical staff to maintain efficient patient flow.
- Answered and directed incoming calls, providing accurate information and courteous assistance.
- Maintained confidentiality of all patient records in accordance with HIPAA standards.
- Coordinated communication between medical staff and patients to streamline services and improve satisfaction.
- Assisted in training new front desk representatives on protocols and procedures for optimal performance.
- Implemented workflow improvements that reduced wait times and increased patient throughput.
- Monitored front desk operations to ensure compliance with hospital policies and procedures.
- Participated in regular team meetings to address operational improvements and discuss opportunities for enhancing guest services.
- Enhanced guest satisfaction by efficiently managing check-ins and check-outs at the front desk.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Financial Service Representative
T. Rowe Price
09.2021 - 10.2022
- Managed client onboarding by collecting and processing required documents.
- Maintained up-to-date records in internal databases, ensuring accuracy and regulatory compliance.
- Scheduled client meetings, coordinated with team members, and prepared reports.
- Implemented process improvements that reduced turnaround time for client requests, enhancing overall satisfaction
Education
High School Diploma -
Carver Vocational Technical High School
Baltimore, MD01.2016
Skills
- Records & database management (EHR, CRM, Microsoft Office Suite)
- Scheduling interviews, training sessions, & orientations
- Pre-employment screening support & documentation
- Attendance, leave, and benefits tracking
- Compliance reporting & administrative documentation
- Confidential information handling (HIPAA & financial records)
- Strong communication, problem-solving, and organizational skills
Timeline
Patient Service Representative
Hoffman and Associates Contract
03.2025 - 08.2025
Customer Service Representative
Johns Hopkins Health Plans
09.2024 - 03.2025
Front Desk Representative
University of Maryland Medical System
11.2022 - 04.2024
Financial Service Representative
T. Rowe Price
09.2021 - 10.2022
High School Diploma -
Carver Vocational Technical High School