Brandi Jones
Salisbury
Summary
Orderly and eager candidate offering solid skills in consumer relations and resilience to handle challenges of fast-paced work environments. Bringing detail-oriented, closing skills and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate managerial tasks.
Overview
6
6
years of professional experience
Work History
Collections Agent
M&T Bank
06.2024 - Current
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
Human Resources Manager
Ariana Corporation
07.2023 - 05.2024
- Developed and implemented recruitment strategies to attract qualified candidates
- Identified, screened and interviewed potential employees
- Conducted background checks and reference checks of prospective employees
- Provided guidance on labor law compliance issues such as FMLA, ADA, Title VII
- Maintained employee records in accordance with company policy and applicable legal requirements
- Developed compensation packages that are competitive yet cost effective for the organization
- Investigated employee relations matters through interviews with involved parties to ensure a fair resolution
Financial Services Specialist
Truist Bank
07.2022 - 07.2023
- Held financial conversations with clients and prospects to determine needs and provide appropriate solutions
- Engaged in ongoing training and education to acquire knowledge of financial products and services in changing economic conditions
- Established strong and positive working relationships within organization to contribute to team success
Specialist
Charter Spectrum
12.2021 - 07.2022
- Defined team directions and provided guidance to members
- Employed refined project management skills for task completion
- Identified needs of customers promptly and efficiently
- Displayed strong telephone etiquette, effectively handling difficult calls
Marketing Manager/Administrative Assistant
Maryland Department of Transportation
01.2019 - 12.2021
- Developed social media marketing strategies to help brand company and increase sales
- Prepared and sent proposals to prospective clients
- Worked with management team to oversee and monitor marketing strategy
- Cultivated business partnerships to build lasting relationships with internal and external parties
- Interviewed and hired talented individuals to add value to marketing team
Education
High School Diploma -
Wicomico High School
Salisbury, MD06.2011
Skills
- Account maintenance
- Risk management
- Microsoft
- Multitasking and prioritization
- CRM and office management software
- Employee Handbook Development
- Policy Enforcement
- Legal Compliance
- Labor Relations
- Benefits Administration
Timeline
Collections Agent
M&T Bank
06.2024 - Current
Human Resources Manager
Ariana Corporation
07.2023 - 05.2024
Financial Services Specialist
Truist Bank
07.2022 - 07.2023
Specialist
Charter Spectrum
12.2021 - 07.2022
Marketing Manager/Administrative Assistant
Maryland Department of Transportation
01.2019 - 12.2021
High School Diploma -
Wicomico High School
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