Brandon Ball
Waldorf
Summary
A highly experienced Processor with over 10 years of Administrative and Supervisory Management experience seeking a challenging position. Exceptional interpersonal skills, consulting experience, technical ability, and a team-oriented approach. Demonstrated ability to quickly learn new complex network systems and associated equipment. Accomplished and customer-focused manager with a strong desire to learn, contribute, and make a difference in fast-paced, high-pressure situations.
Overview
13
13
years of professional experience
Work History
Processor (Reserve Stock)
Nordstrom Distribution Center
12.2012 - Current
- Provided accurate case count for incoming purchase orders and efficiently located cases to their designated active or reserve locations.
- Pulled cases from reserve locations to fulfill orders and ensure smooth operations in the active locations.
- Processed and shipped orders directly to customers, ensuring timely delivery and customer satisfaction.
- Efficiently processed cartons and shipped them to stores and other Fulfillment Centers, contributing to the smooth flow of inventory.
- Managed and supervised a team of staff, setting performance expectations and providing feedback to improve productivity.
- Offered advice and counsel to employees on work and administrative matters, addressing and resolving disciplinary issues.
- Built and managed the workforce based on organizational goals, budget considerations, and staffing needs.
- Mentored team employees, identifying and addressing individual learning needs and providing necessary training.
- Resolved personnel complaints and disciplinary problems with the assistance of HR experts.
- Handled escalated calls and provided assistance to Public Contact Representatives, ensuring customer satisfaction.
- Inspired and motivated team members, coaching and challenging them to achieve goals, while modeling high standards of integrity and respect.
- Planned, coordinated, and managed a team of auditors, cycle counters, and administrators.
- Pulled cycle count and inventory adjustment report to provide research variances.
- Communicated with management of various departments to provide ways to improve inventory issues and other operational matters.
- Advised and provided spreadsheets to General Managers, Senior Operation Managers, and Shipping department leadership of invalid cartons shipped and cartons sent to the wrong location.
- Provided and taught research training classes for employees.
- Mentored team employees and assisted in providing feedback to identify deficient areas.
Clerical (Reserve Stock)
Nordstrom Distribution Center
12.2010 - 12.2012
- Provided recommendations for incoming reserve stock purchase orders
- Set up incoming freight to active locations
- Prepared and managed RTV transfers
- Maintained inventory for active and reserve locations
- Delegated tasks to employees
- Provided guidance and support for Wave Support team
- Managed customer orders and store waves for department
- Prepared and managed RTV and Halutelook transfers
- Managed route cartons
- Researched and investigated missing cases on the MIP spreadsheet
- Communicated with employees to improve production
Education
Certificate - HVAC
Lincoln Technical Institute - Columbia
Columbia, MD06.2008
High School Diploma -
Thomas Stone High School
Waldorf, MD06.2006
Skills
- Supplies and Materials Ordering
- Data Entry
- Microsoft Excel/Word
- Reports Analysis
- Office Administration
- Analytical Analysis
- Time Management
- Organization Management
- Staff Training
- Staff Development
- Customer Service
- Quality Control Analysis
- Microsoft Access
Timeline
Processor (Reserve Stock)
Nordstrom Distribution Center
12.2012 - Current
Clerical (Reserve Stock)
Nordstrom Distribution Center
12.2010 - 12.2012
Certificate - HVAC
Lincoln Technical Institute - Columbia
High School Diploma -
Thomas Stone High School
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