Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brandon Burkett

Cumberland

Summary

I'm a sincere, loyal and dedicated individual who has a great deal of motivation and leadership. Although I have extensive experience in customer service, I love to learn, and am always up to a challenge. I get along well with others, while also working efficiently on my own. I am seeking a position where I can develop and excel while giving my best to an employer.

Overview

12
12
years of professional experience

Work History

Table Games Dealer

Rocky Gap Casino & Resort
10.2019 - Current
  • Dealing Craps, Roulette, Blackjack, and all carnival games while continuing to learn new games when introduced.
  • Managed high-stress situations effectively, remaining calm under pressure while maintaining professionalism with guests.
  • Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
  • Adhered to all gaming regulations and procedures to maintain legal and ethical operation.

Table Games Dealer

MGM National Harbor
12.2018 - 09.2019
  • Dealing Craps, Roulette, Blackjack, and all carnival games while continuing to learn new games when introduced.
  • Developed strong relationships with regular clients, resulting in increased loyalty and repeat visits to the casino.
  • Pay out winnings, exchange currency for chips and inform guests of game rules.
  • Open games at assigned table, count contents, verify count with closing list, inspect cards/dice/ball.
  • Ensured protection of game; maintain continuous inspection of cards, ensured betting is in compliance with game rules and minimums set.

Dual-Rate Table Games Supervisor

MGM National Harbor
11.2016 - 12.2018
  • Increased staff morale through regular coaching, feedback, and recognition of team members'' accomplishments.
  • Ensured compliance with state gaming regulations through diligent monitoring of all gaming activities on the casino floor.
  • Monitored chips purchases, table inventories, and player win ratios.
  • Trained employees in procedures, compliance standards and strategies for accomplishing objectives.
  • Utilized advanced knowledge of mathematics to verify payouts quickly and accurately during gameplay sessions.
  • Handled escalated customer issues professionally, achieving satisfactory resolutions for all parties involved.

Table Games Dealer

Rocky Gap Casino & Resort
07.2015 - 10.2016
  • Obtained certificates in Blackjack, Roulette, Craps, Three Card Poker, Mississippi Stud, Double Deck Pitch, and Ultimate Texas Hold’em.
  • Paid out winnings, exchanged currency for chips and informed guests of game rules.
  • Opened game at assigned table, counted contents, verified count with closing list, inspected cards.
  • Ensured protection of game; maintained continuous inspection of cards, ensured betting in compliance with game rules and minimums set.

Soft Count Team

Rocky Gap Casino & Resort
11.2014 - 07.2015
  • Collect, sort and count revenue for the casino.
  • Run computerized machines that preform the counting process.
  • Worked effectively in fast-paced environments.
  • Worked well in a team setting, providing support and guidance.

Claims Customer Service Representative

Xerox, ACS
12.2013 - 01.2015
  • Provide customer service over the phone, such as limited instructions on proceeding with claims to pharmacies and medical facilities.
  • Managed high volume of claims, prioritizing tasks to meet deadlines without sacrificing quality.
  • Reviewed and analyzed claims to ensure accuracy, completeness, and compliance with company policies.
  • Utilized specialized software to process incoming claims, enter data and generate reports.

Education

High School Diploma -

FORT HILL HIGH SCHOOL
Cumberland, MD
05.2010

Skills

  • Reliability and punctuality
  • Excellent customer service
  • Keen observation
  • Money handling expertise
  • Patience and composure
  • Stress tolerance
  • Strong mathematical skills

Timeline

Table Games Dealer

Rocky Gap Casino & Resort
10.2019 - Current

Table Games Dealer

MGM National Harbor
12.2018 - 09.2019

Dual-Rate Table Games Supervisor

MGM National Harbor
11.2016 - 12.2018

Table Games Dealer

Rocky Gap Casino & Resort
07.2015 - 10.2016

Soft Count Team

Rocky Gap Casino & Resort
11.2014 - 07.2015

Claims Customer Service Representative

Xerox, ACS
12.2013 - 01.2015

High School Diploma -

FORT HILL HIGH SCHOOL

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Brandon Burkett