Brandon Greenwood
Federalsburg,MD
Summary
Dynamic and results-oriented professional with a proven track record at Chesapeake Voyagers, adept in logistics management and peer support ethics. Excelled in building trust through recovery guidance, enhancing customer satisfaction, and driving business development. Skilled in team leadership and relationship management, significantly improved operational efficiency and client success.
Offering strong interpersonal skills and ability to build trust and rapport quickly, eager to learn and grow in this field. Delivers empathy and understanding, with aptitude for active listening and crisis intervention. Ready to use and develop these skills in this role.
Overview
7
7
years of professional experience
Work History
Peer Support Specialist
Chesapeake Voyagers
07.2024 - 02.2025
- Served as a role model for clients, sharing personal experiences of recovery and resilience.
- Assessed client progress regularly, adjusting support strategies as needed to promote continued growth and success.
- Built relationships with others based upon trust and honesty by using active listening and dynamic communication skills.
- Assisted clients in setting realistic goals and provided support during their journey towards achieving them.
- Maintained accurate documentation of client interactions, supporting case management efforts.
Non CDL Driver/Business Development Manager
Blackwater Expedited
09.2022 - 07.2024
- Improved customer satisfaction by providing timely and accurate deliveries.
- Conducted thorough pre-trip inspections to ensure vehicle safety and compliance with regulations.
- Assisted in loading and unloading cargo, ensuring proper weight distribution for safe transport.
- Operated various types of vehicles within the non-CDL class range, showcasing adaptability in different work environments.
- Contributed to a positive team environment by assisting colleagues as needed on the job site.
- Utilized problem-solving skills to navigate unforeseen challenges on the road such as weather-related detours or construction zones.
- Maintained strong professional relationships with clients, fostering repeat business opportunities.
- Managed paperwork efficiently, submitting completed logs and reports promptly after each trip.
Dispatch Operations Manager
Win Transport
09.2017 - 09.2022
- Streamlined inventory management processes, reducing product shortages and minimizing order delays for customers.
- Facilitated cross-training initiatives among dispatchers in various departments leading to greater flexibility during peak periods.
- Created detailed reports on dispatch operations performance metrics, identifying trends and highlighting areas for improvement.
- Ensured adherence to safety guidelines and regulations within the dispatch department to maintain a safe work environment at all times.
- Developed strong relationships with drivers to optimize routing, reduce delivery times, and improve overall customer satisfaction.
- Improved dispatch efficiency by implementing streamlined processes and procedures for tracking and coordinating shipments.
- Coordinated closely with warehouse personnel to ensure timely loading of shipments onto trucks for prompt delivery schedules.
Education
High School Diploma -
Colonel Richardson High School
Federalsburg, MD06-2017
Skills
- Peer support ethics
- Safe driving practices
- Team leadership
- Scheduling coordination
- Recovery guidance
- Logistics management
- Loading and unloading
- Negotiations
- Phone dispatch
- Business development
- Relationship building and management
- Professionalism and courtesy
Timeline
Peer Support Specialist
Chesapeake Voyagers
07.2024 - 02.2025
Non CDL Driver/Business Development Manager
Blackwater Expedited
09.2022 - 07.2024
Dispatch Operations Manager
Win Transport
09.2017 - 09.2022
High School Diploma -
Colonel Richardson High School
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