BRANDON Sutphin
Germantown,MD
Summary
Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams.
Overview
8
8
years of professional experience
Work History
Maryland Territory Manager
US LawShield
09.2023 - Current
- Cultivated relationships with key accounts in territory and provided support to drive customer satisfaction.
- Prepared sales presentations for clients showing success and credibility of products.
- Managed over 140 accounts to retain existing relationships and grow share of business.
- Implemented promotions and marketing campaigns to increase territory sales and brand awareness.
- Established successful account relationships by building rapport and maintaining consistent communication.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Expanded territory coverage by strategically identifying and targeting high-potential accounts.
- Trained and mentored sales representatives in sales techniques and strategies.
- Analyzed sales data to identify areas for territory improvement and implemented strategies to maximize sales growth.
- Attended trade shows and industry events to promote company products and services.
- Trained new employees on customer service, money handling and organizing strategies.
Field Sales Representative
US Lawshield
03.2023 - 09.2023
- Forecasted sales, developing and evaluating various methods of customer interaction.
- Visited key customers repeatedly to promote retention and relationships.
- Represented company brand during customer and prospect interactions.
- Traveled throughout assigned territory to leverage leads and visit existing customers.
- Built relationships with customers and community to promote long term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Contributed to event marketing, sales and brand promotion.
- Developed and presented educational pitches detailing practical and financial product benefits.
- Informed of customers of promotions to increase sales productivity and volume.
Energy Specialist
Terra Home Performance
03.2022 - 04.2023
- Participated in continuous training opportunities to hone craft and build leadership skills.
- Demonstrated creative and efficient use of software tools, analytical methods and computer models to develop solutions.
- Presented and explained energy efficiency programs to social, commercial and industrial audiences.
- Conducted energy audits to evaluate energy use and identify conservation and cost reduction measures.
- Managed development, design and construction of energy conservation projects to conform to federal and state laws.
- Contributed to client interaction via email and conference calls.
- Promoted high level of customer satisfaction using strong relationship-building skills, consistent follow-up and prompt issue resolution.
- Boosted brand awareness, implemented promotional campaigns, and employed sales tactics as part of territory development.
- Built professional sales presentations to promote services to groups of potential customers.
Head of Project Management/Sales Manager
HomeTech
05.2021 - Current
- Developed and initiated projects, managed costs, and monitored performance.
- Updated operational methods, oversaw accounting procedures, tracked information and compiled data to improve efficiency.
- Eliminated discrepancies in progress by reviewing performance, spend and timeline.
- Drove team success through shared vision and recognition of quality performance.
- Provided management for internal personnel, contractors and vendors.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Maintained open communication by presenting regular updates on project status to customers.
- Recruited and oversaw personnel to achieve performance and quality targets.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Trained personnel on policies, procedures and communications for in-person and telephone etiquette.
- Led staff meetings to discuss customer service and sales goals, operational problems or procedural changes.
- Recruited and hired new sales staff by coordinating advertisement of open positions and conducting interviews.
- Motivated and led sales team to achieve performance targets for initial prospect interaction, scheduling, engagement during sales process and closing.
- Aggressively pursued competitive accounts by differentiating company from competitors.
- Handled customer relations issues, enabling quick resolution and client satisfaction.
- Held weekly meetings with director to identify techniques to overcome sales obstacles.
- Supervised sales team of 11 people, stepping in to support employees and deliver smooth sales processes for clients
Sales Manager
Olney Garden Wholesale
08.2020 - 04.2021
- Instructed team members in groundskeeping practices, lawn cultivation, pruning and grounds design.
- Handled customer relations issues, enabling quick resolution and client satisfaction.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Managed supply inventory and assigned replenishment to team members.
- Monitored weather conditions to plan work schedules effectively and minimize project delays.
- Communicated with clients to provide price quotes, discuss design needs and schedule work.
Bar Staff/Customer Service Representative
Brookeville Beer Farm
05.2019 - 04.2020
- Helping staff to come up with and create the best environment possible for sales and employment—.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Educated customers on promotions to enhance sales.
- Responded to customer requests for products, services and company information.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
- Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives
- Exhibited high energy and professionalism when dealing with clients and staff
- Recommended products to customers, thoroughly explaining details
- Evaluated account and service histories to identify trends, using data to mitigate future issues
Mechanic/Shop Manager
Fletchers Service Center
05.2017 - 06.2019
- Consulted manuals, technical documentation and repair tree charts for further information prior to conducting fixes.
- Performed routine maintenance and repairs using hand and power tools to maximize reliability.
- Operated tools, equipment and machinery according to prescribed safety procedures.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Maintained accurate records of time and materials required to perform repairs and service.
- Replaced damaged, missing or defective parts with new and refurbished components.
- Ordered repair parts quickly to prevent delays in projects and repair work.
- Rotated and balanced tires for even wear.
- Measured depth of current tire tread and educated customers about dangers of low tread.
- Changed vehicle oil and replaced filter.
- Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
- Maintained cleanliness, safety and efficiency of garage.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues
- Replaced damaged, missing or defective parts with new and refurbished components
Laborer/Forklift Operator
Johnson's Florist & Garden Center
08.2016 - 04.2017
- Worked alongside team to accomplish work goals according to schedule.
- Recognized and reported potential project challenges and assisted with solutions.
- Collaborated with team members to carry out efficient work with optimal safety and achieve timetables.
- Used radios and hand signals to coordinate communication between equipment operators and ground workers.
- Organized materials, tools and equipment to supply team members.
- Educated customers on promotions to enhance sales.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Assisted customers with locating and choosing merchandise in any store department.
- Diagnosed problems with equipment and performed regular maintenance to keep equipment functional.
Education
GED -
Sherwood High School
Sandy Spring, MD05.2018
Skills
- Advertising Campaigns
- Detail-Oriented
- Closing Techniques
- Direct Sales
- Brand Marketing
- Employee Retention
- Operations management
- Project Management
- Coaching and mentoring
- Improvement initiatives
- Staff Management
- Strategic planning
- Team Leadership
- Recruitment and Hiring
- Staff Scheduling
- Sales Coaching
- Verbal and Written Communication
- Upselling and Cross Selling
- Relationship Building
- Microsoft Office
- Adaptable and Flexible
- Reliable and Responsible
AAA Certified
Certified in 2018 operating the battery service truck
IICRC Certified
Certified in Water Mitigation and Remediation by IICRC 2022
Timeline
Maryland Territory Manager
US LawShield
09.2023 - Current
Field Sales Representative
US Lawshield
03.2023 - 09.2023
Energy Specialist
Terra Home Performance
03.2022 - 04.2023
Head of Project Management/Sales Manager
HomeTech
05.2021 - Current
Sales Manager
Olney Garden Wholesale
08.2020 - 04.2021
Bar Staff/Customer Service Representative
Brookeville Beer Farm
05.2019 - 04.2020
Mechanic/Shop Manager
Fletchers Service Center
05.2017 - 06.2019
Laborer/Forklift Operator
Johnson's Florist & Garden Center
08.2016 - 04.2017
GED -
Sherwood High School
Similar Profiles
Marcea HerronMarcea Herron
Senior Recruiter at U.S. LawShieldSenior Recruiter at U.S. LawShield
Krystle LamptonKrystle Lampton
Community Care Center Specialist - 2 at U.S. LawShieldCommunity Care Center Specialist - 2 at U.S. LawShield
Alyxzandra OrtaAlyxzandra Orta
Member Services Specialist at U.S. LawShieldMember Services Specialist at U.S. LawShield