Summary
Overview
Work History
Education
Skills
Timeline
Additional Information
Generic

Matt Lipscomb

Churchton

Summary

Professional with extensive experience in managing field operations. Strong focus on team collaboration and achieving results. Demonstrated ability to adapt to changing needs and priorities. Skilled in project management, logistics, and team leadership. Known for reliability and effective communication.

Experienced with managing field operations, ensuring project timelines, and optimizing resource allocation. Utilizes strategic planning and team leadership to drive project success. Track record of effective problem-solving and maintaining high standards in dynamic environments.

Knowledgeable [Desired Position] with solid background in managing field operations and ensuring project efficiency. Successfully led diverse teams to achieve project milestones on time and within budget constraints. Demonstrated expertise in problem-solving and strategic planning.

Overview

28
28
years of professional experience

Work History

Local Field Manager

Verizon
07.2011 - 09.2024
  • As a Local Manager for Verizon, I was responsible for a crew of up to 20 plus field technicians. This is included weekly/ monthly and annual feedback. on quality of work, productivity, accuracy and safety metrics. With these coaching and redirections reviews all employees were fostered with positive and constructive corrections while ensuring a culture of safety, equity and inclusion.
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Enhanced customer satisfaction by providing timely support and accurate product information.
  • Led cross-functional teams to implement strategic initiatives, enhancing operational efficiency across multiple projects.
  • Developed and executed training programs for staff, improving service quality and employee performance metrics.
  • Implemented process improvements that streamlined workflows, reducing turnaround time on key projects by significant margins.
  • Mentored junior managers in leadership skills, promoting a culture of continuous improvement within the organization.
  • Coordinated project timelines and deliverables, fostering collaboration among diverse teams to achieve project milestones.
  • Performed quality control inspections on phases of field operations.
  • Ensured consistent quality control by implementing and enforcing safety protocols across all field operations.
  • Streamlined field operations for increased efficiency through regular process evaluations and adjustments.
  • Coordinated and scheduled field personnel to cover operations throughout assigned regional area.
  • Monitored daily site activities to mitigate risks associated with construction projects while maintaining compliance with regulatory requirements.
  • Collaborated with multiple departments to meet operational deadlines.
  • Proactively identified areas for improvement within the field management realm, resulting in continuous growth and adaptability to evolving industry demands.
  • Improved customer satisfaction by effectively addressing concerns and providing prompt resolutions.
  • Consistently exceeded performance objectives by leveraging extensive industry experience and effective leadership skills in managing teams.
  • Enhanced overall company reputation through exceptional client communication during all stages of the project lifecycle—promoting transparency in processes—and ensuring expectations were met or surpassed consistently.
  • Predicted and resolved operational bottlenecks, supply and tool shortages.
  • Optimized team performance through ongoing coaching, training, and development initiatives.
  • Prepared operational budget and directed proper utilization of company resources to meet objectives.
  • Tracked key performance indicators and enforced quality control measures.
  • Maintained technical knowledge of regulations, industry trends and applicable laws regarding human resources for operation.
  • Monitored personnel performance to identify opportunities for improvement and develop solutions to productivity issues.
  • Coordinated cross-functional teams to optimize collaboration on complex projects and achieve desired outcomes.
  • Coordinated with cross-functional teams to ensure project requirements were met, enhancing interdepartmental collaboration and efficiency.
  • Reduced downtime by proactively addressing equipment maintenance and repair needs, keeping projects on schedule.
  • Cultivated positive work environment, addressing team concerns promptly and encouraging open communication.
  • Maintained excellent knowledge of industry trends and advancements to inform strategic decisions in the field management role.
  • Developed detailed reports on project status updates while also conducting regular meetings; these efforts kept both internal teams informed of progress and external clients aware of how their investments were faring.
  • Managed field operations, ensuring compliance with safety regulations and corporate policies.
  • Led cross-functional teams to enhance service delivery and operational efficiency.
  • Developed strategic plans for resource allocation and project execution in diverse environments.
  • Implemented process improvements, resulting in increased productivity and reduced downtime.
  • Trained and mentored staff on best practices and operational procedures.
  • Coordinated deployment of new technologies, optimizing network performance across regions.
  • Analyzed field data to drive decision-making and improve service quality metrics.
  • Fostered relationships with stakeholders to align operational goals with business objectives.
  • Enhanced team productivity by implementing efficient scheduling and resource allocation strategies.
  • Established strong relationships with clients, suppliers, and contractors to facilitate smooth project progressions.

Field Technician

Bell Atlantic
08.1996 - 07.2011
  • Installed and repaired telecommunications equipment to ensure optimal service performance.
  • Trained junior technicians on best practices in installation procedures and safety protocols, fostering skill development.
  • Maintained accurate documentation of service records and repairs for compliance and quality assurance purposes.
  • Collaborated with engineering teams to implement system upgrades and enhancements, streamlining operations.
  • Led troubleshooting efforts during emergency outages, coordinating with cross-functional teams to restore services quickly.
  • Developed strategies for inventory management of tools and equipment, reducing downtime during field operations.
  • Communicated with supervisor to report progress, discuss issues and seek guidance.
  • Kept detailed records of field measurements and data.
  • Prioritized and managed multiple tasks and projects to meet deadlines and enhance customer satisfaction.
  • Diagnosed and resolved technical issues for residential and commercial clients, improving customer satisfaction.
  • Conducted routine maintenance checks on network infrastructure to enhance reliability and efficiency.
  • Minimized potential hazards through adherence to safety guidelines during all field assignments.
  • Collaborated with other field technicians to resolve complex technical issues.
  • Identified potential problems and prevented equipment failure through performing regular equipment inspections.
  • Prepared and submitted reports to document work performed and provide progress updates to management.
  • Assisted in training new hires on company protocol, increasing overall productivity within the department.
  • Supported team members in addressing challenging technical issues, sharing expertise and knowledge when needed.
  • Delivered high-quality work by diligently following standard operating procedures.
  • Improved system performance by conducting regular maintenance and troubleshooting of equipment in the field.
  • Calibrated new and existing equipment for optimal performance.
  • Trained and guided new technicians to equip with skills and knowledge needed to efficiently perform work.
  • Enhanced customer satisfaction by providing efficient and timely technical support for various issues.
  • Communicated with customers to provide updates, gather information and resolve issues.
  • Performed troubleshooting and diagnostics of malfunctioning equipment, machinery, tools, and components.
  • Ensured optimal performance of critical systems through routine inspections, adjustments, and repairs as needed.
  • Exceeded client expectations with excellent communication skills, keeping them informed throughout the entire resolution process.
  • Increased overall efficiency with thorough documentation of completed tasks, diagnostic results, and recommendations for improvements.
  • Utilized safety practices with no complaints or accidents.
  • Performed preventative maintenance tasks on schedule basis which resulted in increased lifespan of equipment.
  • Cultivated strong client relationships by consistently delivering top-quality service in a professional manner.
  • Maintained detailed inventory records for parts used during repairs, aiding efficient supply chain management.
  • Reduced downtime by swiftly identifying and resolving network problems through comprehensive diagnostics.
  • Collaborated with team members to complete complex installations, ensuring seamless integration with existing infrastructure.
  • Enacted successful repairs by applying technical skills and operations knowledge.
  • Continuously expanded skill set by pursuing relevant certifications and staying current on industry trends.
  • Promoted culture of continuous improvement, leading by example and encouraging innovation within team.
  • Ensured compliance with safety standards during installation and maintenance tasks, minimizing workplace accidents.

Education

Associate's degree - Criminal Justice

John Tyler Community College
Chester, VA
05.1993

Skills

  • Law Enforcement
  • Security
  • Project coordination
  • Field operations
  • Crew management
  • Inventory management
  • Maintenance planning
  • Schedule coordination
  • Equipment operation

Timeline

Local Field Manager

Verizon
07.2011 - 09.2024

Field Technician

Bell Atlantic
08.1996 - 07.2011

Associate's degree - Criminal Justice

John Tyler Community College

Additional Information

  • SCUBA certified
  • Knowledgeable with firearms
  • Can type 35-45 WPM.

Similar Profiles

CREATE PROFILE
Matt Lipscomb