Brandy A Tillery
Hagerstown
Summary
Recruitment and customer support professional with 13 years of experience in agency and corporate sectors. Proven expertise in recruitment processes and solutions, successfully securing qualified staff through effective relationship-building strategies. Strong background in business operations and administrative management, complemented by exceptional multitasking and communication skills.
Overview
17
17
years of professional experience
Work History
Talent Acquisition Specialist
Reliable Hire Staffing
12.2024 - 11.2025
- Collaborated with hiring managers to understand job requirements and develop job descriptions.
- Developed assessment processes to evaluate and select top candidates for open positions.
- Engaged in talent mapping to identify and track potential future hires.
- Managed social media recruitment campaigns to attract and engage passive talent.
- Developed effective sourcing strategies to attract top talent for various roles.
Resolution Specialist/Fraud
Walmart Associates, LLC
02.2022 - 11.2024
- Conducted thorough investigations and gathered necessary data to provide accurate solutions to customer issues
- Resolved customer inquiries through effective communication and problem-solving skills.
- Utilized conflict resolution strategies to address and de-escalate customer complaints effectively.
- Documented customer interactions accurately in company systems for future reference.
Recruiter Specialist
Hueman People Solutions
Jacksonville
03.2021 - 01.2022
- Devised and executed a thorough recruitment strategy, successfully decreasing time to fill by 5%.
- Negotiated offers with qualified candidates, leading to a 5% rise in positions filled.
- Managed candidate communication and regulatory compliance using ATS-Brightmove, while building connections with career centers, and local social media, to broaden candidate sources.
- Conducted 25 to 30 interviews per week, resulting in a 2.5% increase in the quality of hires.
- Collaborated with hiring managers to define job requirements.
Recruiter Specialist
Recruiter.com
New York
09.2016 - 02.2021
- Managed job postings on multiple platforms to attract diverse talent pools.
- Organized and facilitated job fairs, resulting in a substantial increase in the candidate pool's diversity.
- Collaborated with hiring managers to create tailored recruitment plans, resulting in a 2% decrease in time to hire.
- Sourced and recruited top-tier candidates for various technical positions.
Recruitment Manager
Careers Unlimited
Odenton
03.2009 - 08.2016
- Developed recruitment strategies to attract top talent across various industries.
- Utilized data analytics to optimize recruitment efforts, resulting in an increase in offer acceptance rates
- Led a team of recruiters to achieve a substantial improvement in time-to-fill metrics.
- Managed full-cycle recruitment processes for diverse roles within the organization.
Education
Education - Associate of Arts and science
University of Phoenix
Online06.2009
GED -
Edgecombe Community College
Tarboro, NC09-1998
Skills
- Job description development
- Assessment processes
- Talent mapping
- Sourcing strategies
- Social media recruitment
- Data analytics
- Cold calling
- Candidate pipeline management
Languages
English
Timeline
Talent Acquisition Specialist
Reliable Hire Staffing
12.2024 - 11.2025
Resolution Specialist/Fraud
Walmart Associates, LLC
02.2022 - 11.2024
Recruiter Specialist
Hueman People Solutions
03.2021 - 01.2022
Recruiter Specialist
Recruiter.com
09.2016 - 02.2021
Recruitment Manager
Careers Unlimited
03.2009 - 08.2016
Education - Associate of Arts and science
University of Phoenix
GED -
Edgecombe Community College