Dedicated professional with a solid background in online retail and kitchen operations. Skilled in managing inventory and facilitating team collaboration to ensure timely order fulfillment and exceptional customer service.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Online Store Manager
Self-employed
Manchester
09.2024 - Current
Oversaw all service steps including acquisition, inventory management, sales, and customer support to enhance overall customer experience.
Managed customer service inquiries through chat and email, maintaining professionalism and clarity.
Responded to customer inquiries via email and chat, ensuring prompt resolution and satisfaction.
Analyzed customer feedback surveys to identify areas for improvement.
Garnered hundreds of positive reviews for exceptional service.
Kitchen Staff Member
Steeped Tea Cafe
Manchester
11.2023 - Current
Maintained cleanliness and organization of kitchen workstations and equipment.
Managed inventory and restocked supplies to ensure timely availability of ingredients.
Communicated effectively with front-of-house staff to coordinate meal timing and orders.
Delivered exceptional customer service during high-volume shifts in fast-paced environment.
Education
High School Diploma -
Manchester Valley High School
Manchester, MD
05-2024
Skills
Inventory management
Order fulfillment
Customer relationship management
Time management
Problem solving
Team collaboration
Effective communication
Dedicated work ethic
Certification
Personal Trainer Certificate - National Academy of Sport Medicine, Issued April 2026
Certified Nutritional Coach - National Academy of Sport Medicine, Issued December 2025