Summary
Overview
Work History
Education
Skills
Timeline
Generic

Braxton Sparks

Baltimore,MD

Summary

Dynamic event professional with a proven track record at Eleven Courses Catering, excelling in creative direction and vendor negotiation. Renowned for delivering exceptional experiences that boost client satisfaction and repeat business. Adept at problem-solving and time management, consistently enhancing event execution through strategic planning and collaboration.

Experienced event management professional with strategic vision for planning and executing high-caliber events. Proven track record of fostering team collaboration and adaptability to meet changing needs. Strong skills in vendor coordination, budget management, and client relations, ensuring seamless event experiences. Known for driving impactful results and maintaining high standards in all projects.

Overview

11
11
years of professional experience

Work History

Director of Events

Eleven Courses Catering
02.2022 - Current
  • Ensured compliance with all regulatory requirements pertaining to health, safety, and risk management during event execution.
  • Delivered memorable events that exceeded client expectations, leading to increased repeat business and referrals.
  • Deftly navigated unforeseen challenges or obstacles during live events while maintaining a calm demeanor under pressure.
  • Managed complex timelines and resource allocation for multiple concurrent projects without compromising quality or efficiency.
  • Increased repeat clientele through consistent delivery of memorable experiences tailored to individual client needs.
  • Fostered open communication between team members which resulted in improved collaboration during event coordination.
  • Hired and trained both permanent and temporary staff members.
  • Coordinated with event planners for floor and table layouts, guest numbers, and overall catering needs.
  • Worked with chefs to plan menus according to client needs and budgets.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Cultivated partnerships with local vendors to enhance the variety of offerings available for catered events, increasing overall customer satisfaction levels.
  • Conducted post-event evaluations to identify opportunities for improvement, continuously refining processes to enhance overall performance.
  • Managed a diverse team of culinary professionals who successfully executed high-quality events under tight deadlines.
  • Developed custom menus tailored to individual client needs, ensuring a memorable dining experience at each event.

Venue Manager

Maryland Zoo
07.2021 - 01.2022
  • Enhanced customer satisfaction with excellent communication, problem-solving skills, and timely resolution of issues.
  • Managed staff scheduling, hiring, and training to ensure a high level of service quality at all times.
  • Evaluated customer feedback on a regular basis to identify areas for improvement within venue operations and implemented necessary changes accordingly.
  • Supervised events from start to finish using effective crowd control methods.
  • Improved revenue generation by creating unique event packages tailored to the needs of different client segments.
  • Interacted well with customers to build connections and nurture relationships.
  • Coordinated with participating vendors during event planning.
  • Performed face-to-face meetings to finalize contract for services and event details.
  • Stayed current on industry trends by attending workshops and conferences related to event planning.
  • Managed setup and breakdown of event decor, working closely with design team to execute client''s vision accurately.

Special Event Supervisor

Kings Dominion
04.2016 - 03.2020
  • Managed administrative logistics of events planning, event booking, and event promotions.
  • Coordinated florists, photographers, and musicians for events.
  • Selected and ordered refreshments, decor, and event materials.
  • Liaised with marketing and PR colleagues to promote special events in social calendars.
  • Improved team efficiency by streamlining internal communication processes and providing clear direction on project priorities.
  • Delivered memorable events by partnering closely with clients to understand their unique needs and preferences.
  • Managed budgets for various events, ensuring cost-effective allocation of resources.
  • Trained and supervised event staff to complete tasks on time.
  • Utilized social media to promote events and increase attendance.
  • Oversaw event registration process by collecting and tracking attendee information.
  • Provided exceptional on-site support during events, addressing attendee inquiries or concerns promptly while maintaining a professional demeanor.
  • Enhanced brand visibility through strategic partnerships with high-profile organizations at key industry events.
  • Increased overall guest satisfaction by ensuring seamless execution of event details and attentive customer service.
  • Assisted in the development of post-event reports highlighting key successes and opportunities for growth in future events.

Assistant Store Manager

Freddy's Frozen Custard & Steakburgers
11.2014 - 03.2016
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Trained new employees on company policies, procedures, and food preparation techniques to ensure consistent product quality.
  • Resolved customer complaints promptly and professionally, resulting in increased loyalty and repeat business.
  • Managed inventory levels for optimal cost control and minimized waste by regularly reviewing stock and making appropriate adjustments.
  • Collaborated with management team members to develop initiatives aimed at increasing overall restaurant profitability.
  • Conducted employee performance evaluations, providing constructive feedback to encourage professional growth and development.
  • Scheduled staff shifts efficiently while balancing labor costs against anticipated business demands.
  • Increased sales through effective promotion of daily specials and upselling menu items to customers.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Oversaw food preparation and monitored safety protocols.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Motivated staff to perform at peak efficiency and quality.

Education

Bachelor of Arts - Education

George Mason University
Fairfax, VA
05-2019

Associate of Applied Science - Business Management

Germanna Community College
Locust Dale, VA
04-2015

Skills

  • Creative direction
  • Event marketing
  • Vendor negotiation
  • Event design
  • Time management
  • Problem-solving
  • Attention to detail
  • Multitasking
  • Problem-solving abilities
  • Reliability
  • Excellent communication
  • Critical thinking

Timeline

Director of Events

Eleven Courses Catering
02.2022 - Current

Venue Manager

Maryland Zoo
07.2021 - 01.2022

Special Event Supervisor

Kings Dominion
04.2016 - 03.2020

Assistant Store Manager

Freddy's Frozen Custard & Steakburgers
11.2014 - 03.2016

Bachelor of Arts - Education

George Mason University

Associate of Applied Science - Business Management

Germanna Community College

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Braxton Sparks