Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Breana Rivas-Cruz

18122 Metz Drive Germantown

Summary

Dynamic professional with a proven track record in customer service at Free Store Northwest HS, excelling in resolving complex issues and enhancing customer satisfaction. Skilled in technical support and classroom management, I effectively collaborated with teams to deliver engaging lessons and coordinate impactful events, fostering a positive environment for growth and learning.

Overview

4
4
years of professional experience

Work History

Customer Service

Free Store Northwest HS
Germantown
12.2024 - 12.2024
  • Provided exceptional customer service in a courteous manner.
  • Developed creative solutions to challenging customer service situations.
  • Greeted customers, answered inquiries and provided customer service.
  • Provided customer service at the front desk.
  • Resolved customer service issues in a timely fashion.

Assistant Computer Tech/ Secretary

Iglesia El Mesias
Wheaton
01.2021 - 12.2024
  • Assisted in troubleshooting hardware and software issues for church technology.
  • Maintained and updated computer systems and software applications regularly.
  • Provided technical support to staff and congregation members during events.
  • Collaborated with team to install new equipment and improve existing setups.
  • Conducted routine inspections on audiovisual systems for optimal performance.
  • Trained volunteers on basic computer usage and troubleshooting techniques.
  • Ensured inventory of technology supplies remained stocked and organized effectively.
  • Assisted with communication between church members and leadership staff.
  • Prepared weekly bulletins and newsletters for congregation distribution.
  • Maintained accurate records of memberships and contributions.
  • Supported volunteer coordination for various church activities and programs.
  • Ensured a welcoming environment for visitors through front desk management.
  • Supported work of pastoral staff in running productive church operations by managing day-to-day clerical needs.
  • Coordinated master church calendar with sermons, pastoral vacations and special events.

Assistant Church Teacher

Iglesia El Mesias
Wheaton
01.2021 - 12.2024
  • Prepared and delivered engaging lessons for diverse age groups.
  • Developed lesson plans aligned with church curriculum and community needs.
  • Managed classroom dynamics to create a positive learning environment.
  • Collaborated with parents to address student needs and concerns.
  • Organized special events to enhance spiritual growth and community involvement.
  • Participated in staff meetings to discuss program improvements and strategies.
  • Conducted training sessions for new teachers on how to effectively lead their classrooms.
  • Attended workshops and conferences related to Christian Education or ministry development.
  • Created a positive learning environment by establishing clear expectations for student behavior.
  • Monitored attendance records of Sunday School classes and provided progress reports to parents and guardians.
  • Led worship services, including sermons, prayers, hymns, special music selections, and other liturgical elements.
  • Conducted weekly Bible studies with church members and visitors, utilizing a variety of teaching methods.
  • Coordinated volunteer activities within the church such as mission trips, food drives, and youth programs.
  • Planned games, songs and dances as part of religious curriculum.
  • Maintained safe environment for children and teachers by upholding church policies.
  • Answered student questions, addressed needs and deescalated tense or emergency situations.
  • Leveraged Bible to motivate, encourage and guide children.
  • Fostered safe and nurturing learning environment in classroom to promote faith development.
  • Arrived before Sunday School class began to supervise and develop relationships with children.

Education

High School Diploma -

Northwest High School
Germantown
05-2025

Montgomery College
Rockville, MD

Skills

  • Customer service
  • Classroom management
  • Technical support
  • Team collaboration
  • Lesson planning
  • Event coordination

Accomplishments

  • Seal of Biletracy
  • Certificate of National Honors Society

Languages

English
Full Professional
Spanish
Full Professional

Timeline

Customer Service

Free Store Northwest HS
12.2024 - 12.2024

Assistant Computer Tech/ Secretary

Iglesia El Mesias
01.2021 - 12.2024

Assistant Church Teacher

Iglesia El Mesias
01.2021 - 12.2024

High School Diploma -

Northwest High School

Montgomery College

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Breana Rivas-Cruz