Brehanna Chang
Elkridge
Summary
7+ years of customer service experience Proficient in Microsoft Office Suite 40 WPM Technology Savvy Switchboard, Copier, Fax, Cash Register, Credit Card Machine, Scanners Duplicating Machines, Fax Machines Fluent Spanish Speaker
Responsive team leader with strong sales background combined with motivational and encouraging style. Talented trainer, problem-solver and planner takes on routine and complex job functions to promote business success. Well-organized and proactive retail professional with good communication skills and positive attitude.
Overview
9
9
years of professional experience
Work History
Front End Supervisor
Costco Wholesale
05.2023 - Current
- Determines numbers of registers needed to accommodate members and productivity
- Assist members with questions and problems regarding merchandise
- Perform support duties for Front End management team
- Draft and participate in presentations of performance reviews
- Preparing and serving customers hot and cold food/beverages
- Carries out and ensures employee participation in Front End Managers plan for special promotions and increasing department productivity
- Interviews prospective employees and makes recommendations to managers for further interviews.
Food Court Manager
Costco Wholesale
04.2022 - 05.2023
- Determines product production requirements, participates in production
- Schedules, develops, councils, train and direct department personnel makes recommendations for hiring, promotion, and termination to warehouse managers
- Maintaining safety protocols and providing training on special equipment
- Review department, profit and loss statement
- Develop and implement sales and expense plans for the department
- Approves and submits physical inventory periodically (13 times per year)
- Approve and submit orders to the buying office for equipment, product and supplies
- Observed employee performance and paperwork to ensure proper department production and cash handling procedure standards are followed.
Front End Supervisor
Costco Wholesale
06.2021 - 04.2022
- Determines numbers of registers needed to accommodate members and productivity
- Assist members with questions and problems regarding merchandise
- Perform support duties for Front End management team
- Draft and participate in presentations of performance reviews
- Preparing and serving customers hot and cold food/beverages
- Carries out and ensures employee participation in Front End Managers plan for special promotions and increasing department productivity
- Interviews prospective employees and makes recommendations to managers for further interviews.
Cashier Assistant
Costco Wholesale
06.2019 - 06.2021
- Displaying face to face professionalism by greeting employees and visitors
- Accurately enters point of sale data and quickly checks guests out
- Providing effective problem-solving and quality assurance solutions
- Assists with stocking and maintaining retail merchandise
- Maintaining flexibility assisting multiple internal departments: Food court, membership, front end, etc.
Sales Representative
Foot Locker
03.2017 - 07.2019
- Responsible for delivering exceptional customer service and communicating effectively with management, customers and vendors
- Assists with stocking and maintaining retail merchandise
- Accurately enters point of sale data and quickly checks guests out
- Participates in all aspects of marketing/special events planning and execution.
Hardlines Team Member
Target
06.2016 - 03.2017
- Interacting with customers on behalf of the organization providing quality service
- Maintaining cooperative, friendly professional, quality, and effective relationships with customer, colleague and management providing a remarkable experience
- Assists with stocking and maintaining retail merchandise.
Education
High School Diploma -
New Brunswick High School
New Brunswick, NJSkills
- 7 years of customer service experience
- Proficient in Microsoft Office Suite
- Technology Savvy
- Switchboard
- Copier
- Fax
- Cash Register
- Credit Card Machine
- Scanners Duplicating Machines
- Fluent Spanish Speaker
- Operations
- Customer Service
- Cash counting
Involvement
- Good Shepherd Ministries
- New Brunswick High School Community Service Team
- Women and Children's Homeless Shelter
Timeline
Front End Supervisor
Costco Wholesale
05.2023 - Current
Food Court Manager
Costco Wholesale
04.2022 - 05.2023
Front End Supervisor
Costco Wholesale
06.2021 - 04.2022
Cashier Assistant
Costco Wholesale
06.2019 - 06.2021
Sales Representative
Foot Locker
03.2017 - 07.2019
Hardlines Team Member
Target
06.2016 - 03.2017
High School Diploma -
New Brunswick High School
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