Brenda Crawford
Gwynn Oak,MD
Summary
Accomplished Mail Carrier and Part Time Supervisor at USPS, enhanced delivery efficiency and customer satisfaction through expert route management and interpersonal communication. Leveraged safety awareness and leadership talents to mentor staff and streamline operations, significantly improving team productivity. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
29
29
years of professional experience
Work History
Mail Carrier
United States Postal Service, USPS
02.1995 - 02.2024
- Developed strong relationships with customers, providing exceptional service by addressing concerns promptly and professionally.
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
- Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
- Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Improved mail delivery efficiency by accurately sorting and organizing mail for efficient distribution.
- Upheld the integrity of sensitive materials by properly handling confidential documents, registered mail, and certified packages according to USPS regulations.
- Utilized advanced knowledge of local streets, neighborhoods, routes for optimal navigation while minimizing delays in delivery timeframes.
- Kept an organized vehicle workspace, ensuring quick access to necessary tools and materials for successful deliveries.
Part Time Supervisor
United States Post Office
02.1995 - 02.2024
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
Education
High School Diploma -
E. C. Glass High School
Lynchburg, VA06.1973
Associate of Applied Science - Accounting
Central Virginia Community College
Lynchburg, VASkills
- Safety awareness
- Parcel delivery
- Weather Tolerance
- Vehicle loading
- Package handling
- Mail Sorting
- Postal regulations
- Route Management
- Hand-Eye Coordination
- Interpersonal Communication
- Attention to Detail
- Multitasking Abilities
Timeline
Mail Carrier
United States Postal Service, USPS
02.1995 - 02.2024
Part Time Supervisor
United States Post Office
02.1995 - 02.2024
High School Diploma -
E. C. Glass High School
Associate of Applied Science - Accounting
Central Virginia Community College
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