Brenda Hernandez
Laurel
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
4
4
years of professional experience
Work History
Receptionist
Chesaco Rv
03.2024 - 01.2025
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
Vehicle Acquisition Specialist
Autonation Chevrolet Laurel
07.2023 - 03.2024
- Exercised versatility in fast-paced, agile work environments.
- Completed day-to-day duties accurately and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Maintained documentation for all purchases.
Cashier/Sales Associate
Old Navy
06.2021 - 07.2023
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Stocked shelves with merchandise when needed.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Promoted loyalty programs to increase sales potential.
Education
High School Diploma -
Laurel High School
Laurel, MD06-2023
Associate of Business Administration -
Howard Community College
Columbia, MD05-2025
Skills
- Organization skills
- Time management
- Telephone etiquette
- Data entry
- Customer service
- Spanish and English fluency
- Team collaboration
- Payment processing
- Verbal and written communication
- Clerical support
Timeline
Receptionist
Chesaco Rv
03.2024 - 01.2025
Vehicle Acquisition Specialist
Autonation Chevrolet Laurel
07.2023 - 03.2024
Cashier/Sales Associate
Old Navy
06.2021 - 07.2023
High School Diploma -
Laurel High School
Associate of Business Administration -
Howard Community College
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