Brenna Crickman
Monrovia
Summary
Operations Coordinator with hands-on experience in coordinating and optimizing workflows. Strong focus on team collaboration and ensuring smooth operations. Skilled in problem-solving. Reliable and adaptable, ready to meet changing demands and deliver consistent results.
Overview
6
6
years of professional experience
Work History
Operations Coordinator
Verbal Beginnings
01.2026 - Current
- Managed daily staffing call-outs and optimized schedule adjustments to ensure adequate client coverage.
- Assisted with client drop-off and pick-up
- Audited and resolved outstanding/unconverted hours
- Reviewed ADP timekeeping discrepancies (missed punches), delivered constructive feedback, and implemented proactive solutions to reduce recurring errors.
- Conducted regular classroom check ins to support staff, reinforce standards, and foster a positive, team-oriented environment.
- Led ongoing 1:1 meetings with to provide coaching, performance feedback, and professional development support.
- Reviewed and approved daily ADP timecards and time-off requests to ensure compliance and accuracy.
- Onboarded new hires by reviewing training plans, company policies, and job expectations; monitored progress throughout the introductory period.
Cheerleading Coach
Divine Athletics Cheer
07.2020 - Current
- Coached and mentored athletes ages 3–18, fostering skill development, teamwork, and confidence.
- Designed and introduced new routines and stunts, demonstrating proper techniques to ensure safety and prevent injuries.
- Led informational sessions with athletes and families to communicate program updates and coordinate schedules and logistics.
- Supervised practices and tryouts to evaluate athlete performance and appropriately place participants by skill level.
Registered Behavior Technician
Verbal Beginnings
12.2024 - 12.2025
- Implemented individualized treatment plans to enhance client engagement and behavior improvement.
- Assisted in data collection and analysis to track client progress effectively.
- Collaborated with multidisciplinary teams to ensure cohesive care strategies for clients.
- Educated families on behavioral techniques to support consistent interventions at home.
Client Service Specialist
Sandy Spring Bank
05.2024 - 12.2024
- Assisted clients with inquiries, providing accurate information and resolving issues efficiently.
- Supported account management by maintaining up-to-date records and client communications.
- Coordinated service schedules to enhance client satisfaction and streamline operations.
- Developed knowledge of company products to offer tailored solutions for client needs.
Training Supervisor
Chick-fil-A
07.2020 - 05.2024
- Prepared, conducted, and evaluated training programs to support staff changes, company growth, and expansion activities.
- Tracked training progress using databases, rosters, and evaluations to identify knowledge gaps.
- Conducted employee orientations and entered new employees into the online system.
- Created weekly training schedules to ensure new hires received proper training.
- Identified skill gaps and collaborated with business partners to develop training plans.
- De-escalated problematic customer concerns while maintaining a calm and friendly demeanor.
- Handled customer inquiries efficiently and professionally.
- Built meaningful connections with customers to enhance satisfaction and loyalty.
- Pleasantly greeted and welcomed customers to the establishment before taking food orders.
Education
Associate of Arts - Elementary Education/ Special Education
Frederick Community College
Frederick, MD05-2024
Skills
- Applied Behavior Analysis
- Management
- Strong Work Ethic
- Team Work
- Schedule development Coordination
- Managing Time Cards and Request Off
- Problem Solving
- Adaptability
- Communication
- Critical Thinking
- Organization
Timeline
Operations Coordinator
Verbal Beginnings
01.2026 - Current
Registered Behavior Technician
Verbal Beginnings
12.2024 - 12.2025
Client Service Specialist
Sandy Spring Bank
05.2024 - 12.2024
Cheerleading Coach
Divine Athletics Cheer
07.2020 - Current
Training Supervisor
Chick-fil-A
07.2020 - 05.2024
Associate of Arts - Elementary Education/ Special Education
Frederick Community College