Brennan Matthews
Lanham
Summary
Games Dealer with 5 year of experience in operating casino games. Successful at building customer loyalty by engaging guests during play to optimize casino experiences.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Table Games Dual Rate Dealer
Choctaw Casino & Resort
09.2023 - Current
- Increased guest comfort levels by actively monitoring game tables for potential conflicts or rule violations.
- Ensured seamless transitions between dealer shifts by efficiently preparing the table for incoming dealers and briefing them on current conditions.
- Streamlined game pace for better guest satisfaction by quickly identifying issues and addressing them professionally.
- Implemented innovative approaches in enhancing player engagement through tailored promotions based on individual preferences.
- Accurately tracked bets, managed player accounts, and provided timely payouts, enhancing credibility within the gaming industry.
Casino Table Games Dealer
Lauberge Casino
04.2021 - 07.2023
- Greeted incoming guests with enthusiasm to promote fun, memorable and exciting experience.
- Maintained enjoyable environment by entertaining and engaging players at tables.
- Provided gambling chips and coin money in exchange for legal currency for players to join in games.
- Explained rules, took bets and delivered payouts to facilitate movement of games.
- Performed functional game duties quickly by efficiently handling money and chips.
- Communicated with supervisors and managers about suspicious or unruly behavior from patrons.
- Calmed down angry guests or patrons using skills in active listening and positive engagement.
- Monitored behavior of players while dealing cards in various games, observing individuals for possible cheating.
Sales Associate
O'Reilly Auto Parts
01.2019 - 02.2020
- Operated cash register, collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped customers find specific products, answered questions and offered product advice.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Built and maintained relationships with peers and upper management to drive team success.
- Reviewed files, recordings and other documents to obtain information to respond to requests.
Video Game Designer
EA Sports
04.2018 - 12.2018
- Generated computer graphics and page-layout software, graphic elements and photography.
- Inserted computer graphics and special effects for video post-production in accordance with overall production concepts.
- Determined styles, size and arrangement of illustrations and graphics.
- Established consistent visual direction for video game mood, environments and characters.
- Researched game design needs and compiled reference materials for future use.
- Created dynamic video game characters with strong grasp of color, scale and proportion.
Education
Bachelor of Arts - Journalism, Broadcast
Southern University
Skills
- Chip Inventory Systems
- Gaming Chip Inventory Systems
- Card Shuffling
- Dealer Training
Accomplishments
- Led team to achieve highest tok rate in company histroy, earning recognition from upper management and financial reward.
Certification
- Gambling License - 2021
Timeline
Table Games Dual Rate Dealer
Choctaw Casino & Resort
09.2023 - Current
Casino Table Games Dealer
Lauberge Casino
04.2021 - 07.2023
Sales Associate
O'Reilly Auto Parts
01.2019 - 02.2020
Video Game Designer
EA Sports
04.2018 - 12.2018
Bachelor of Arts - Journalism, Broadcast
Southern University
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