Summary
Overview
Work History
Education
Skills
Timeline
Generic

Breonna Bowe

Dundalk

Summary

Experienced leader with a strong background in building and guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes while ensuring high standards. Known for collaborative and empathetic approach.

Overview

11
11
years of professional experience

Work History

ISS Representative

Amazon Fulfillment
08.2020 - Current
  • Managed the resolution of retail support tickets to enhance secondary customer satisfaction and experience.
  • Enhanced customer satisfaction by addressing and resolving complex issues efficiently.
  • Utilized problem-solving skills to reduce or eliminate company expenses.
  • Attended to other departments with knowledgeable, empathetic support.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Kept detailed records of daily activities through online chat programs like Slack.

Process Assistant, Reverse Logistics

Amazon Fulfillment
08.2018 - 08.2020
  • Mentored associates on proper process execution techniques, helping them develop valuable skills that translated into career growth opportunities.
  • Assisted supervisors in workforce planning and resource allocation to ensure optimal staffing levels during peak periods.
  • Supported project management by tracking progress and reporting on key milestones.
  • Assisted in process optimization to streamline operations and reduce inefficiencies.
  • Coordinated with various departments to ensure seamless workflow and communication.

Inventory Control Quality Assurance Associate

Amazon Fulfillment
01.2018 - 08.2018
  • Improved delivery times with implementation of streamlined communication strategy.
  • Provided valuable insights during root cause analysis sessions, leading to targeted improvements in manufacturing processes.
  • Improved customer satisfaction by resolving quality-related issues promptly.
  • Strengthened associate performance through effective communication and feedback.

Problem Solve Associate

Amazon Fulfillment
03.2015 - 01.2018
  • Trained over 100 new associates, fostering a knowledgeable team environment.
  • Resolved inventory discrepancies, improving customer satisfaction and increasing warehouse efficiency.
  • Collaborated with logistics and transportation teams to expedite resolution of shipment problems, ensuring timely delivery.
  • Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.

Amazon Associate

Amazon Sortation
08.2014 - 03.2015
  • Collaborated with team members to ensure a smooth workflow.
  • Worked flexible hours to accommodate company needs during peak times.
  • Participated in team meetings to discuss strategies for improving operations.

Education

Online Undergraduate Certificate - Data Management And Analytics

Colorado State University Global
Denver, CO
02-2025

Bachelor of Science - General Chemistry

Towson University
Baltimore, MD
12-2011

Bachelor of Science - Forensic Chemistry

Towson University
Baltimore, MD
12-2011

Skills

  • Time management
  • Critical thinking
  • Team collaboration
  • Problem identification
  • Multitasking
  • Team leadership
  • Adaptability
  • Strategic planning
  • Process optimization
  • Attention to detail
  • Warehouse monitoring
  • Team building

Timeline

ISS Representative

Amazon Fulfillment
08.2020 - Current

Process Assistant, Reverse Logistics

Amazon Fulfillment
08.2018 - 08.2020

Inventory Control Quality Assurance Associate

Amazon Fulfillment
01.2018 - 08.2018

Problem Solve Associate

Amazon Fulfillment
03.2015 - 01.2018

Amazon Associate

Amazon Sortation
08.2014 - 03.2015

Online Undergraduate Certificate - Data Management And Analytics

Colorado State University Global

Bachelor of Science - General Chemistry

Towson University

Bachelor of Science - Forensic Chemistry

Towson University

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Breonna Bowe