Breshae Banks
Randallstown
Summary
Proven leader with 8 years of Health Information Management experience. Strong analytical and organizational skills with the ability to meet deadlines and work efficiently under pressure. Ability to prioritize workload, problem solve and work with minimal supervision. Ability to coordinate with team members and develop plans of action.
Overview
14
14
years of professional experience
Work History
Site Manager
University of Maryland St. Joseph Medical Center
08.2022 - Current
- Responsible for achieving goals and key performance indicators for the management of incomplete and delinquent medical records, management of release of medical record information, coordination of document imaging processes and medical record retention and storage
- Create, revise and implement hospital and system-wide policies
- Serves as the HIM expert during Hospital Leadership meeting and a member of the HIM Committee
- Collaborates with hospital leadership and medical staff to improve the quality of medical record documentation
- Assists with testing, training and the implementation of new technology, policies, processes, and procedures
- Manages facility-wide document shredding account
- Serves as the HIM transcription liaison to the medical staff and manages medical transcription work queues.
- Conducted regular site meetings with team members, fostering open communication channels for efficient problem-solving and progress updates.
- Interviewed, hired, and trained new workers.
- Oversaw employee attendance record, handled payroll, and ordered new materials for sites.
- Coordinated training programs for new hires, ensuring all team members were knowledgeable about company policies, safety practices, and job-specific skills.
- Evaluated performance metrics to identify areas for improvement in both individual employee performance and overall project management strategies.
Retail Coach
Medieval Times
01.2019 - 12.2022
- Plans and assigns daily tasks to staff
- Coordinates and implements training for new employees
- Assists with the planning and implementation of new service protocols
- Organizes and supervises special projects
- Resolves customer service issues.
Team Lead
University of Maryland Rehabilitation Institute
04.2022 - 08.2022
- Manages the timely completion of the document imaging, analysis, and release of information processes
- Collaborates with hospital leadership and medical staff to improve the quality of medical record documentation
- Supervises the timely completion of the document imaging, analysis, and release of information processes
- Serves as the HIM transcription liaison to the medical staff and manages medical transcription work queues
- Organizes and develops cross-training for team members to create a standard workflow
- Creates, monitors, audits, and provides feedback to team members on quality and productivity performance
- Assists with testing, training and the implementation of new technology, policies, processes, and procedures.
Document Auditing Specialist
University of Maryland Medical Systems
06.2019 - 04.2022
- Abstracted and complied statistical data for hospital compliance and regulatory audits and reported the information routinely to hospital leadership
- Ensured data integrity and medical record completion while collecting and recording compliance of the audited data
- Communicated with medical leadership and staff of any non-compliant elements to improve medical record documentation
- Guided new hires through the auditing process by providing demonstrations and learning tools.
Chart Analyst
University of Maryland Midtown Campus
12.2016 - 06.2019
- Performed timely analysis of medical records for completeness according to standards established by the Medical Staff Rules and Regulations, hospital policies, and regulatory agencies
- Analyzed the medical record to ensure the appropriate provider is assigned to the deficiency for documentation completion
- Coordinated with the Medical Staff to ensure that the medical record completion process is timely and efficient
- Trained and assisted medical staff with the completion of medical records and death certificates
- Assisted medical staff with the medical record completion process, assisted with navigation through the electronic medical record, and addressed medical staff questions
- Generated physician incomplete record notification, validated medical record deficiencies and assisted with provider suspension
- Assisted with the prepping, scanning, and indexing of medical documents
- Ensured the completion of death certificates and medical records requests.
Medical Record & Registration Specialist Contractor
St. Joseph Medical Group
08.2016 - 12.2016
- Organized and performed preparation of paper clinical documents
- Corrected the categorization of paper medical records
- Scheduled new appointments
- Performed registration check-in and out duties for patients.
Office Team Contractor
University of Maryland Midtown Campus
07.2015 - 05.2016
- Performed preparation and scanning functions on medical record documentation
- Quality reviewed images scanned according to imaging guidelines
- Inserted, deleted, split, and appended scanned documents according to imaging guidelines
- Identified patient medical records and account numbers for medical record documentation.
Retail Supervisor
Medieval Times
11.2010 - 10.2015
- Coordinated and performed training of new employees
- Managed the retail department
- Resolved customer service issues and performed retail sales
- Organized, supervised, performed, and reported monthly and year-end inventory of merchandise
- Reviewed any discrepancies and developed plans for correction
- Developed and managed nation-wide inventory data and presented to corporate leadership monthly
- Organized and led special projects
- Initiated new processes to increase the efficiency and effectiveness of daily duties
- Motivated staff through friendly contests to improve team morale and sales.
Randstad Contractor
University of Maryland Medical Center
06.2013 - 10.2013
- Performed preparation and scanning functions on clinical documents
- Quality reviewed images scanned according to imaging guidelines.
Education
High School Diploma -
Western School of Technology
Bachelors in Science - Health Information Management
Coppin State University
05.2017
Skills
- Analytical
- Interpersonal
- Technical skills
- Leadership skills
- Conflict resolution skills
- Communication
- Teamwork
- Plan development & problem solving
- Detailed Oriented & Organized
- Strategic & Operational planning
Timeline
Site Manager
University of Maryland St. Joseph Medical Center
08.2022 - Current
Team Lead
University of Maryland Rehabilitation Institute
04.2022 - 08.2022
Document Auditing Specialist
University of Maryland Medical Systems
06.2019 - 04.2022
Retail Coach
Medieval Times
01.2019 - 12.2022
Chart Analyst
University of Maryland Midtown Campus
12.2016 - 06.2019
Medical Record & Registration Specialist Contractor
St. Joseph Medical Group
08.2016 - 12.2016
Office Team Contractor
University of Maryland Midtown Campus
07.2015 - 05.2016
Randstad Contractor
University of Maryland Medical Center
06.2013 - 10.2013
Retail Supervisor
Medieval Times
11.2010 - 10.2015
High School Diploma -
Western School of Technology
Bachelors in Science - Health Information Management
Coppin State University
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