BRETT PHILLIPS
Elkridge
Summary
Proactive and meticulous Manager with over 20 years of experience in the animal care industry. Proficiencies in inventory control, sales, staff training and development. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation. I want to bring my strong work ethic, dependability, and team-first approach to your company.
Overview
20
20
years of professional experience
Work History
Manager
The Coventry School For Dogs & Their People
09.2013 - Current
- Responsible for the overall day-to-day operation of the company, with upwards of 20 staff and the care of 120 dogs daily
- Oversaw all staff management duties-including hiring, training, developing, and scheduling
- Built strong relationships with employees and general manager, fostering a culture of continuous improvement and engagement
- Provided excellent forward-facing customer service to clients
- Handled any pending leads, appointments, reservations and inquires
- Oversaw marketing beginning in 2017 with an emphasis on social media advertising and engagement with our clients
- Responsible for daily facility maintenance, including repairs
- Maintained professional, organized, and safe environment for employees and patrons.
- Cross-trained existing employees to maximize performance.
- Managed payroll beginning in 2015.
- Maximized performance by monitoring daily activities and mentoring team members.
Animal Aide and Manager
Preston Country Club For Pets
11.2004 - 09.2013
- Company Overview: As a pet boarding facility, we provided overnight care for both dogs and cats
- Maintained a clean work environment
- Responsible for the health and well being of up to 240 animals at a time
- Staff management duties- including help hire, train, and develop new staff members
- Responsible for feeding, administering medication, and assisting veterinarian
- Front desk duties- including taking reservations and front facing customer service
- As a pet boarding facility, we provided overnight care for both dogs and cats
Line Cook
Ledo Pizza
04.2009 - 09.2009
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Kept kitchen clean and organized by performing daily maintenance tasks.
Education
Howard Community College
Columbia, MarylandSkills
- Communication
- Leadership
- Problem-Solving
- Teamwork
- Work Ethic
- Time Management
- Attention to detail
- Coaching and mentoring
- Verbal and written communication
Initial
Brett Phillips
Timeline
Manager
The Coventry School For Dogs & Their People
09.2013 - Current
Line Cook
Ledo Pizza
04.2009 - 09.2009
Animal Aide and Manager
Preston Country Club For Pets
11.2004 - 09.2013
Howard Community College
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