Brett Russ
Frederick
Summary
Dynamic professional with over a decade at Asbury Methodist Village through Trademark Design and Build, excelling in project oversight and customer service. Proven ability to enhance resident satisfaction through effective problem-solving and meticulous attention to detail. Skilled in multiple trades, fostering teamwork and optimizing processes to ensure timely and high-quality renovations.
Overview
16
16
years of professional experience
Work History
Supervisor
Trademark Design and Build
08.2014 - Current
- Member of Asbury Methodist Village Gaithersburg Renovation team for over 10 years.
- Applied skills in multiple trades including electrical, plumbing, carpentry tile, flooring and painting.
- Applied strong leadership talents and problem-solving skills to maintain all aspects of renovation were done correctly and on time.
- Improved resident satisfaction with timely response to punchlists by addressing concerns, and finding effective solutions.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
Head Server, Closing Bartender
Outback Steakhouse
11.2010 - 07.2017
- Trusted to handle the money collected by each waiter fill out spread sheet and create deposit.
- Trained and mentored junior servers on service protocols and menu knowledge.
- Coordinated with kitchen staff to optimize food preparation and delivery times.
- Managed inventory levels, reducing waste through efficient stock control practices.
Salesman and Supervisor
Myle's Painting and Construction
09.2009 - 08.2014
- Developed strong client relationships to drive repeat business and referrals.
- Negotiated contracts successfully, ensuring favorable terms for the company.
- Upheld high standards of customer service by promoting and upselling new products and services.
- Assisted customers in selecting appropriate products based on their needs, boosting satisfaction rates.
- Applied skills in multiple trades including electrical, plumbing, carpentry tile, flooring and painting.
Education
No Degree - Business Management
Frederick Community College
Frederick, MDHigh School Diploma -
Linganore High School
Frederick, MD05-2002
Skills
- Customer service
- Meticulous attention to detail
- Critical thinking for problem-solving
- Strategic planning
- Inventory management
- Analytical thinking
- Process optimization
- Project oversight
- Facilitating teamwork and partnerships
- Effective conflict resolution
- Clear and concise communication
- Quality assurance
Accomplishments
- Supervised team of 20 staff members.
- Achieved 100 percent on time completion of renovations with accuracy and efficiency for entire tenure.
- Collaborated with Asbury team members in the completion of renovations from demo to detail.
- Resolved resident punchlists through patience, a good demeanor and communication.
Timeline
Supervisor
Trademark Design and Build
08.2014 - Current
Head Server, Closing Bartender
Outback Steakhouse
11.2010 - 07.2017
Salesman and Supervisor
Myle's Painting and Construction
09.2009 - 08.2014
No Degree - Business Management
Frederick Community College
High School Diploma -
Linganore High School
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