Bri-Anna Towns
917 Foxcroft Ln
Summary
Dynamic customer service professional with extensive experience at TransCore, excelling in problem resolution and active listening. Proven track record of enhancing customer satisfaction through effective communication and empathy. Skilled in data entry and managing high call volumes, consistently delivering superior service and fostering loyalty among clients.
Overview
8
8
years of professional experience
Work History
Customer Service Agent
TransCore
10.2022 - Current
- Collaborated with team members to streamline communication and improve service delivery.
- Developed knowledge of products to provide accurate information and recommendations.
- Assisted customers in resolving inquiries and issues efficiently.
- Managed high volumes of calls while maintaining professionalism and courtesy.
- Provided support in troubleshooting technical issues faced by customers.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Customer Service Representative
Mv Transporation
06.2022 - 10.2022
- Managed customer account updates and data entry using CRM software, ensuring accuracy and timeliness.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Geriatric Nursing Assistant
Riverview Nursing Home
03.2018 - 06.2021
- Assisted with daily living activities, promoting comfort and independence in geriatric patients.
- Monitored patient vital signs and reported changes to nursing staff for timely interventions.
- Provided emotional support and companionship, improving patients' mental health and quality of life.
- Trained new staff on best practices in geriatric care and safety protocols.
- Lifted, moved, transferred and transported patients using proper body mechanics to prevent accidents.
- Documented bath record, bowel and bladder training, meal completion and flow sheets to support patient care plan.
Education
High School Diploma -
National Academy Foundation
Baltimore, MD06-2010
Skills
- Customer service
- Data entry
- Problem resolution
- Outstanding communication skills
- Call center experience
- Active listening
- Customer complaint resolution
- Live chat support
- Payment processing
- Inbound customer service
- Data collection
Timeline
Customer Service Agent
TransCore
10.2022 - Current
Customer Service Representative
Mv Transporation
06.2022 - 10.2022
Geriatric Nursing Assistant
Riverview Nursing Home
03.2018 - 06.2021
High School Diploma -
National Academy Foundation