Bria Douglas
Baltimore
Summary
Dedicated Customer Service Representative skilled in processing high volumes of accurate transactions while consistently achieving departmental objectives.Offering 10 years of experience in quickly resolving issues and maximizing customer retention opportunities. Advanced in managing conversational flow and diffusing difficult customer situations. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Patient Care Coordinator
Excelsia Injury Care
Baltimore
04.2024 - Current
- Scheduled and confirmed patient appointments, efficiently managing a high volume of calls and inquiries, verified insurance coverage and obtained necessary authorizations for medical services minimizing billing errors, verified prescriptions for accuracy before dispensing medications to patients, checking for appropriate dosages and drug interactions
Leasing Assistant
HH Douglas LLC
01.2016 - Current
- Assisted leasing agents in managing tenant applications and lease agreements.
- Coordinated property showings and maintained schedules for prospective tenants.
- Responded to tenant inquiries and provided information about available properties.
- Processed rental payments and tracked outstanding accounts for timely follow-up.
- Monitored tenant accounts for late or missed payments.
- Collected rent payments from tenants and processed them into accounting software.
- Maintained accurate records of tenant contracts, leases, and payments.
Admin Assistant
Americas Best Eyewear
Baltimore
04.2019 - 04.2024
- Set appointments, make employees schedules, answers incoming calls, greets customers, data entry, A/R & A/P, distribute eyewear to customers, pull/contact insurance companies, uses UPS to ship products.
Assistant Manager
Zoe Kitchen
Baltimore
10.2015 - 03.2024
- Maintained inventory in administrative building supply closet to prevent shortages of supplies. Organized Projects. Managed scheduling for staff, monitoring resource allocation to provide optimal coverage and service. Tracked and submitted employee timesheets to accounting department for payroll processing.
Education
High School Diploma -
Dr Henry Wise H.S.
Upper Marlboro05.2013
Skills
- Time management
- Communication skills
- Attention to detail
- Inventory management
- Customer service
- Data entry
Timeline
Patient Care Coordinator
Excelsia Injury Care
04.2024 - Current
Admin Assistant
Americas Best Eyewear
04.2019 - 04.2024
Leasing Assistant
HH Douglas LLC
01.2016 - Current
Assistant Manager
Zoe Kitchen
10.2015 - 03.2024
High School Diploma -
Dr Henry Wise H.S.
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