Bria Gregory
Hagerstown
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
6
6
years of professional experience
Work History
Fraud Prevention Specialist
Best Egg
11.2023 - Current
- Maintained detailed records of all investigations conducted, providing valuable data for trend analysis and future case management efforts.
- Conducted thorough investigations of suspected fraud cases, leading to the recovery of lost funds.
- Reduced fraudulent activities through continuous monitoring of financial transactions and customer behaviors.
- Regularly reviewed and updated fraud detection thresholds to adapt to changing fraud tactics.
Fraud Operations Specialist
American Express
07.2023 - 11.2023
- Servicing Inbound Fraud related calls
- Reporting any risks that would affect American Express and the customer
- Monitoring accounts for suspicious activities
- Enhanced customer satisfaction with proactive communication and timely resolution of fraud cases.
- Provided exceptional customer service during sensitive situations involving identity theft or account compromise while preserving customer trust in the company''s security measures.
- Evaluated customer data to identify and prevent fraudulent activities.
- Tracked fraud cases and monitored trends to develop strategies for prevention.
- Performed risk assessments to determine level of fraud risk and prioritize investigations.
Fraud Analyst
M&T Bank
11.2021 - 07.2023
- Identify and/or address customer needs to incoming questions regarding Digital and Card exclusions
- Research and resolve customer issues related to web banking and Card transactions in a timely and accurate manner
- Including but not exclusive making decisions regarding the placement of exclusions by researching the current activity and analyzing the normal pattern of activity to mitigate potential losses
- Escalate and ensure resolution of complex problems as appropriate
- Change user credentials and reissue cards as necessary when fraud is suspected
- Adhere to the Company's risk and regulatory standards, policies and controls in accordance with the Company's Risk Appetite
- Identify risk-related issues needing escalation to management
Credit Card Recovery Specialist
Navy Federal Credit Union
08.2019 - 11.2021
- Navigate through CRM AND TSYS system to review credit card dispute inquiries on behalf of the member
- Request for additional information if needed
- Submit charge backs to network processors
- Review and send e messages attach documents to claims, send letters, update cases to excel spreadsheet, take inbound calls for updates on credit card disputes
Education
Ged - High School Equivalency Diploma
State of New York Department of Technical and Adult Education
Skills
- Fraud prevention and detection
- Technical Support
- Data Entry
- Software troubleshooting
- Credit Analysis
- Account Analysis
- Customer Service
- Accounts Receivable
- Word
- Microsoft Office
- Multi-line Telephone
- Critical thinking
- Analytical mindset
- Fraud prevention strategies
Timeline
Fraud Prevention Specialist
Best Egg
11.2023 - Current
Fraud Operations Specialist
American Express
07.2023 - 11.2023
Fraud Analyst
M&T Bank
11.2021 - 07.2023
Credit Card Recovery Specialist
Navy Federal Credit Union
08.2019 - 11.2021
Ged - High School Equivalency Diploma
State of New York Department of Technical and Adult Education
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