Bria McBride

Processed Administrative and financial components of financial clearance including validation of insurance/benefits, medical necessity validation, routine and complex pre-certification, prior-authorization, scheduling/ pre-registration,patient benefit and cost estimates, as well as pre-collection of out of pocket cost share and financial assistance referrals.

• Initiates and tracks referrals, insurance verification and authorizations for all encounters.
• Utilizes third party payer websites, real time eligibility tools, and telephone to retrieve coverage eligibility, authorization requirements, and benefit information including copays and deductibles.
• Identifies issues and problems with referral/insurance verification processes; analyzes current processes and recommends solutions and improvements.
• Coordinates and schedules services with providers and clinics.
• Works directly with physician's staff to obtain clinical data needed to acquire authorization from carrier.
• Pre-registers patients to obtain demographic and insurance information for registration, insurance verification, authorization, referrals and bill processing.
• Develops and maintained a working rapport with inter-departmental personnel including ancillary departments, physicians' offices and financial services.
• Review previous day admissions to ensure payer notifications upon observation or admission.
• Research delays in service and discrepancies of orders.
• Performs other duties as assigned.

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• Facilitate communication between patients and various departments and staff.
• Assist in patient admission process based on federal and state laws.
• Deliver support to medical staff in completion of patient paperwork.
• Greet and assist patients with check-in procedures.
• Verify patient insurance eligibility and entered patient information into system.
• Provide excellent customer service to patients and medical staff.
• Process payments using credit cards, maintaining accurate records of transactions.
• Engage with patients to collect pertinent registration information.
• Responded to inquiries by directing patients to appropriate personnel.

• Explained advantages, features, and disadvantages of various policies to promote sale of plans, boosting overall sales 10%.
• Provided coverage option information to assist clients in protecting assets.
• Maintained high standards of customer service by building relationships with clients.
• Attended continuing education courses and workshops to gain additional insurance industry knowledge.
• Created customer databases to track and manage interactions and sales.
• Analyzed customers' financial situations to recommend appropriate life insurance policies.
• Promoted products and services using upselling and other sales strategies.
• Calculated premiums and established payment methods for sales.
• Created sources for continuous client referrals within community and with businesses using extensive networking skills.
• Cultivated customer relationships to provide customized life insurance solutions tailored to individual needs.
• Analyzed feedback to identify areas for improvement and enhance customer experiences.
• Negotiated with customers and insurance companies to secure favorable policy terms.
• Educated clients on insurance policies and procedures.
• Collected premiums on or before effective date of coverage.
• Designed presentations and marketing materials to promote insurance products.
• Conducted research and identified market trends to develop better strategies for sales.
• Researched and identified potential new markets.

• Assisted hair stylists with colorwork by applying base colors and toners.
• Minimized infection risks by using required solutions and procedures to clean and sanitize tools.
• Freed up stylists to focus on customers by personally handling basic tasks such as restocking supplies.
• Assisted hairdressers with cutting, coloring, and styling hair to maintain salon workflow efficiency.
• Prepared clients for hair cuts and styles with soothing shampoo work.
• Offered exceptional service and support to walk-in and scheduled customers.
• Answered phone calls and emails to schedule client appointments.
• Answered customer questions about products and services, helped locate merchandise, and promoted key items.
• Developed creative techniques to provide clients with latest hairstyles.
• Used social media platforms to promote salon and services.
• Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
• Demonstrated thorough knowledge of all salon products and services.
• Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
• Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
• Increased revenue through effective customer service and inventory management.
• Answered telephone calls to provide information and schedule new appointments.

• Directed shipping and receiving of wide range of products daily.
• Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
• Coordinated dispatching of drivers to accomplish daily delivery requirements.
• Coordinated driver dispatch to accomplish daily delivery requirements.
• Monitored logistics performance and identified improvement opportunities.
• Reviewed and negotiated contracts with carriers to optimize shipping costs.
• Organized records of vehicles, schedules and completed orders.
• Reviewed established business practices and improved processes to reduce expenses.
• Kept corporate departments and customers updated on critical shipments.

• Offered exceptional service and support to walk-in and scheduled customers.
• Freed up stylists to focus on customers by personally handling basic tasks such as restocking supplies.
• Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
• Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
• Assisted hair stylists with colorwork by applying base colors and toners.
• Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
• Processed payments, entering sales in register for prompt customer service.
• Educated clients on how to maintain healthy hair.
• Prepared and mixed color formulas for clients' hair.
• Minimized infection risks by using required solutions and procedures to clean and sanitize tools.
• Massaged customers scalps, monitored health and dryness conditions and conveyed concerns to hairdressers.
• Listened to customer preferences and recommendations from hairdressers to sell appropriate scalp products.
• Advised patrons with chronic or potentially contagious scalp conditions to seek medical treatment.
• Examined scalps to determine appropriate products to apply during shampooing processes.
• Scheduled appointments for salon and maintained efficient records for administrative and accounting needs.
• Shampooed and conditioned patron's hair and scalp to clean and remove excess oil.
• Scheduled customer appointments and rearranged individual time slots to meet demand.
• Answered telephone calls to provide information and schedule new appointments.
• Helped prepare clients for hair service.
• Recorded notes for future reference about customer preferences and services delivered.