Briah Taylor-Jones
Baltimore
Summary
Dynamic and results-driven professional with extensive experience in customer support and relations. Proven ability to maintain high productivity while resolving conflicts with empathy. Skilled in database maintenance and organization, enhancing customer satisfaction and loyalty through effective communication and problem-solving. Committed to delivering quality service in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Title Service Rep
Amynta
11.2023 - 12.2024
- Maintained productivity and quality standards at all times.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained comprehensive knowledge of company products and services, ensuring accurate information was relayed to customers at all times.
- Accurately entering data into databases.
Customer Service Representative
Conduent
01.2023 - 09.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Medical Assistant
Actalent
04.2023 - 08.2023
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
Medical Assistant
Johns Hopkins Hospital
09.2021 - 11.2022
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Inputting patient information into EMR system.
CNA/GNA
FutureCare
09.2017 - 04.2020
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
Education
No Degree - Healthcare
CCBC
Catonsville, MD06-2021
GED -
Digit All City
Catonsville, MD08-2018
Skills
- Customer support
- Customer relations
- Database maintenance
- Organization
Timeline
Title Service Rep
Amynta
11.2023 - 12.2024
Medical Assistant
Actalent
04.2023 - 08.2023
Customer Service Representative
Conduent
01.2023 - 09.2023
Medical Assistant
Johns Hopkins Hospital
09.2021 - 11.2022
CNA/GNA
FutureCare
09.2017 - 04.2020
No Degree - Healthcare
CCBC
GED -
Digit All City
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