Brian Dunlap
Clements
Summary
Dedicated server with exceptional customer service skills. Known for accurate order processing, complaint resolution, and staff training. Committed to enhancing guest experiences through attentive service and teamwork.
Overview
18
18
years of professional experience
2003
2003
years of post-secondary education
1
1
Certification
Work History
Server
Captain John's Crabhouse
Cobb Island
02.2020 - 10.2025
- Provided attentive service to guests, ensuring a positive dining experience.
- Took customer orders accurately and efficiently for timely delivery.
- Collaborated with kitchen staff to ensure seamless food preparation and presentation.
- Managed multiple tables while maintaining high standards of service quality.
- Assisted in training new servers on restaurant protocols and menu items.
- Handled customer inquiries and resolved issues to enhance satisfaction levels.
- Maintained cleanliness of dining area, adhering to health and safety regulations.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Processed payments and managed cash register operations with precision.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Server
Foxy fish
Mechanicsville
03.2016 - 10.2018
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Set up tables in between patrons to reduce wait times.
- Prepared checks, itemizing total meal costs and taxes.
- Informed customers of daily specials and signature menu items.
- Explained menu items, describing ingredients and cooking methods upon request.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Addressed complaints to kitchen staff and served replacement items.
- Stayed informed about daily specials, new menu items, promotions.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Checked food before serving it to customers.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Delivered food orders promptly and courteously.
Assistant Manager
Exxon one stop
Billings
02.2010 - 05.2014
- Supervised daily operations to ensure efficient service delivery and customer satisfaction.
- Trained and mentored staff on company policies and best practices.
- Coordinated inventory management using point-of-sale systems for accurate stock levels.
- Implemented promotional strategies to enhance product visibility and sales performance.
- Assisted in scheduling staff shifts to optimize workforce efficiency and coverage.
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained up-to-date knowledge of company products and services.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Developed a system for tracking inventory and ordering supplies as needed.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
Head Housekeeper
Howard johnson hotel
Billings
03.2008 - 02.2010
- Supervised daily cleaning operations and maintained high cleanliness standards.
- Trained and mentored housekeeping staff on best practices and procedures.
- Managed inventory of cleaning supplies and equipment for efficient operations.
- Collaborated with hotel management to develop housekeeping policies and procedures.
- Scheduled staff shifts to optimize coverage during peak hotel occupancy times.
- Resolved guest complaints related to housekeeping services promptly and professionally.
- Coached new housekeeping personnel by demonstrating approved cleaning procedures.
- Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.
- Reviewed reports from subordinates detailing room availability, occupied rooms, departures, arrivals, early check-outs, late check-ins.
- Verified each completed room against standard plans to maintain consistency.
- Stocked room attendant carts with supplies to keep carts organized and clean.
- Sorted and counted linens and organized in storage areas.
Education
Leonardtown High School
Leonardtown, MDSkills
- Customer service
- Order accuracy
- POS operation
- Food presentation
- Strong work ethic
- Buffet setup and takedown
- Banquet coordination
- Positive and professional
- Point-of-sale operations
- Staff training
- Inventory management
- Complaint resolution
- Task delegation
- Money handling
- Scheduling and planning
- Employee supervision
Affiliations
- Going to the movies
- Steakhouses
- Traveling
Certification
- Ram certification
References
References available upon request.
Timeline
Server
Captain John's Crabhouse
02.2020 - 10.2025
Server
Foxy fish
03.2016 - 10.2018
Assistant Manager
Exxon one stop
02.2010 - 05.2014
Head Housekeeper
Howard johnson hotel
03.2008 - 02.2010
Leonardtown High School