Brian Tien
Elkridge
Summary
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Information Systems Support Specialist
Department Of Defense
08.2021 - Current
- Maintained servers and systems to keep networks fully operational during peak periods.
- Reduced downtime by proactively identifying potential system issues and implementing preventative measures.
- Developed and implemented preventive maintenance procedures.
- Configured and tested new software and hardware.
- Provided support during critical incidents leading to timely issue resolution preventing further impact on the organization.
Department Of Defense Employee
Department Of Defense
08.2019 - Current
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Self-motivated, with a strong sense of personal responsibility.
- Provided professional services and support in a dynamic work environment.
- Worked effectively in fast-paced environments.
- Worked well in a team setting, providing support and guidance.
Unclassified Web Developer
Department Of Defense
07.2020 - 08.2021
- Delivered user support to clients to train, educate and answer questions.
- Contributed to company growth by proactively seeking opportunities for improvement in web development processes and technologies; shared knowledge with colleagues to foster a culture of continuous learning.
- Provided front-end development support, creating visually appealing designs that aligned with brand standards.
- Established version control processes to facilitate collaborative development efforts among team members.
High School Work Study
Department Of Defense
08.2019 - 07.2020
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Cultivated interpersonal skills by building positive relationships with others.
- Developed strong communication and organizational skills through working on group projects.
- Proved successful working within tight deadlines and a fast-paced environment.
Education
Bachelor of Science - Information Systems
University of Maryland, Baltimore County
Baltimore County, MD05.2024
Skills
- Hardware upgrades
- Support Services
- Interpersonal Skills
- Account Management
- Attention to Detail
- Problem-Solving
- Teamwork and Collaboration
- Tracking and Documentation
- Software Patches
- System Administration
Languages
Chinese (Cantonese)
Limited Working
Timeline
Information Systems Support Specialist
Department Of Defense
08.2021 - Current
Unclassified Web Developer
Department Of Defense
07.2020 - 08.2021
Department Of Defense Employee
Department Of Defense
08.2019 - Current
High School Work Study
Department Of Defense
08.2019 - 07.2020
Bachelor of Science - Information Systems
University of Maryland, Baltimore County
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