Briana Bailey

Provided comprehensive clinical and administrative support in a fast-paced dermatology practice, ensuring high-quality patient care and smooth office operations. Responsible for preparing exam rooms, assisting with medical and cosmetic dermatologic procedures, and documenting patient encounters in the Electronic Health Record (EMR) system with accuracy and confidentiality. Performed patient intake, obtained vital signs, updated medical histories, and educated patients on post-procedure care and treatment plans. Collaborated closely with the provider to manage biopsy specimens, handle lab orders, and maintain strict HIPAA compliance. Supported front-desk functions including appointment scheduling, insurance verification, and patient communication to optimize workflow and satisfaction. Recognized for strong multitasking skills, attention to detail, and compassionate patient interactions.

• Resolved customer inquiries efficiently, ensuring high satisfaction levels and timely support.
• Utilized CRM software to track interactions, improving response accuracy and client follow-up processes.
• Collaborated with team members to streamline communication channels, enhancing overall service delivery.
• Provided training for new hires on customer service protocols and system navigation, fostering a collaborative environment.