Briana Johnson

We are a call center dedicated to assisting attorney offices with scheduling their clients for all medical appointments pertaining to workers' comp and personal injury cases. We aim to streamline the coordination between the firm and medical providers to ensure their clients receive the necessary care promptly.

• Answered phone calls and answered questions from potential customers.
• Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings.
• Acted as first point of contact and set appointments for prospective clients.
• Optimized available time slots by proactively identifying opportunities to fill cancellations or last-minute openings.
• Handled complaints and questions, and re-directed calls to other team members.
• Maintained a comprehensive understanding of company policies and procedures in order to effectively communicate them to clients during the scheduling process.
• Set up appointments with interested customers according to schedule availability.

In my previous experience holding a concierge position, I was responsible for greeting guests and residents, handling resident complaints, and managing leasing inquiries. My duties included overseeing the safekeeping of keys, reporting damages, and ensuring the front of the building remained neat and safe. Additionally, I managed the check-in and check-out process for packages from delivery carriers to ensure they were properly supplied to residents.

As a staff member, my responsibilities included the following:

- Organizing and leading recreational activities

- Developing and implementing recreational programs

- Assisting with the setup and cleanup of activities

- Instructing participants on rules and regulations

- Developing and maintaining relationships with participants

- Ensuring the safety of all participants and enforcing safety regulations