Brianna Ford
BALTIMORE
Summary
Dedicated professional with experience as a Clinical Assistant and Mobile Expert, combining strong healthcare support and customer service skills. Proven ability to assist clients with daily needs, provide behavioral support, manage technology solutions, and deliver excellent service in fast-paced environments. Strong communicator with skills in multitasking, problem-solving, teamwork, and creating positive client and customer experiences.
Overview
3
3
years of professional experience
Work History
Clinical Assistant
Kennedy Krieger Institute
BALTIMORE
04.2026 - Current
- Provided patient support during clinical procedures and assessments.
- Assisted healthcare professionals with documentation and data entry tasks.
- Prepared examination rooms and ensured cleanliness for patient visits.
- Answered phones and responded to inquiries from patients or family members.
- Assisted patients with basic care and provided excellent service.
Mobile Expert
OSL Retail Services
Catonsville
11.2022 - 03.2026
- Assisted customers with mobile device selection and service plans.
- Provided technical support and troubleshooting for mobile devices.
- Demonstrated product features and functionalities to enhance customer experience.
- Maintained up-to-date knowledge of industry trends and new technologies.
Education
Frederick Douglass, High School
BALTIMORE, MDSkills
- Patient care
- Clinical procedures
- Data entry
- Examination room preparation
- Customer service
- Product demonstration
- Effective communication
- Problem solving
- Attention to detail
- Team collaboration
- Time management
- Telephone etiquette
- Knowledgeable in [software]
- Daily living care
- Patient scheduling
- Clinical support
Timeline
Clinical Assistant
Kennedy Krieger Institute
04.2026 - Current
Mobile Expert
OSL Retail Services
11.2022 - 03.2026
Frederick Douglass, High School