Brianna Moonstarr
Baltimore
Summary
Highly experienced, organized and detail-oriented administrative professional with experience providing executive-level support. Skilled in developing and maintaining efficient office operations and streamlining administrative processes. Possess excellent organizational, communication and multitasking skills, as well as strong proficiency in MS Office. Proven ability to work independently and collaboratively in a fast-paced environment to exceed expectations. I am ready for an engaging collaborative team. Striving to add value and consistency, and willing to be moldable and eager to grow.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Operations Manager
Moms Organic Market
10.2023 - 03.2025
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Payroll / Cash Handling
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Analyzed and reported on key performance metrics to senior management.
- Developed and implemented strategies to maximize customer satisfaction.
- Increased profit by streamlining operations.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Administrative Assistant
Architectural Surfaces/ Showroom Management
05.2023 - 10.2023
- Answered phone calls, directed inquiries to appropriate personnel, responded to customer requests in a timely manner.
- Provided administrative support to management staff, including scheduling meetings and appointments, preparing agendas, taking minutes, and maintaining records.
- Managed office supplies inventory and placed orders when necessary.
- Assisted in the preparation of presentations using Microsoft Office Suite applications such as Word, Excel, PowerPoint.
- Compiled and entered data into various databases to ensure accuracy and completeness.
- Maintained database of client contact information with accuracy and attention to detail.
- Served as primary point of contact for facilitating operational and administrative inquiries.
- Processed incoming mail and distributed to relevant departments or individuals.
- Established professional and collaborative working relationships with company associates and external parties.
- Resolved issues, escalating major conflicts and concerns to appropriate personnel.
- Greeted visitors warmly in a professional manner and provided assistance as required.
- Generated invoices timely following up on payments when needed.
- Scanned documents into digital format for electronic filing system.
Design Consultant
Tile Shop
06.2021 - 09.2023
- Utilized Adobe Creative Suite to generate graphic designs for clients. Gave client design tools such as prefabricated renderings, catalogs, and other marketing materials.
- Optimized existing designs by making necessary adjustments based on current trends or client feedback.
- Managed multiple projects simultaneously while meeting tight deadlines without compromising quality standards.
Education
Associate in Arts (A.A.) - Interior Design
Anne Arundel Community College
Arnold, Maryland05.2024
Skills
- Database Management
- Invoice Processing
- Scheduling
- Project Planning
- Relationship Building
- Computer Skills
- Project Management
- Administrative Support
- Planning and implementation
- Staff training
- Inventory management
- Staff development
- Customer relationship management
- Inventory control
- Project leadership
- Superb time management skills
- KPI tracking
- Retail operations management
Certification
Serv Safe
Timeline
Operations Manager
Moms Organic Market
10.2023 - 03.2025
Administrative Assistant
Architectural Surfaces/ Showroom Management
05.2023 - 10.2023
Design Consultant
Tile Shop
06.2021 - 09.2023
Associate in Arts (A.A.) - Interior Design
Anne Arundel Community College
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