Brianna Moore
Rockville
Summary
Results-driven professional with extensive experience in managing projects and delivering successful outcomes in healthcare and disaster response operations. Expertise in optimizing project quality, streamlining communication, and analyzing data to identify trends, consistently driving performance improvement and enhancing disaster response coordination. Proven track record of delivering projects on time, within budget, and with high levels of quality and customer satisfaction. Skilled in developing and executing project plans, identifying potential risks, establishing and maintaining communication with stakeholders, leading teams, and meticulously documenting project progress. Strong analytical, communication, and teamwork skills with a proven ability to quickly adapt to new environments; committed to contributing to team success while continuously pursuing professional growth.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Museum Associate
Smithsonian National Air and Space Museum
Washington, DC
07.2024 - 02.2026
- Developed strong relationships with local schools and community groups, encouraging repeat visits and fostering an appreciation for cultural heritage.
- Liaised between visiting scholars or artists and internal staff members to ensure seamless integration of temporary exhibits into regular programming schedules.
- Provided exceptional customer service at ticket sales and information desk, contributing to a welcoming atmosphere for all guests.
- Collaborated with team members to streamline operational processes and improve workflow efficiency.
- Developed educational materials for diverse audiences, fostering community outreach and participation.
- Implemented training sessions for new staff on museum protocols, reinforcing consistency in visitor interactions and service excellence.
Temp Worker
Beacon Hill Staffing
Washington DC
03.2024 - 07.2024
- Contributed positively to workplace morale by maintaining a professional and positive attitude in all temporary assignments.
- Served as a reliable team player who consistently met or exceeded expectations in all tasks assigned throughout numerous temp jobs.
- Cultivated positive relationships with coworkers, fostering collaboration and teamwork in diverse work environments.
- Learned semi-skilled and advanced work by shadowing experienced workers.
Local Hire Customer Service Representative
Federal Emergency Management Agency (FEMA)
Hyattsville, MD
01.2022 - 01.2022
- Streamlined communication and enhanced disaster response coordination by managing inbound and outbound calls for disaster response operations.
- Contributed to the effective delivery of aid to disaster survivors by addressing casework backlogs and providing assistance.
- Collaborated with FEMA to enhance disaster outcomes by providing professional assistance in emergency management functions, such as disaster survivor aid, damage assessment, and logistical support.
- Conducted thorough phone interviews with disaster survivors to gather critical information and assess needs.
- Provided comprehensive program information and application assistance to disaster survivors seeking assistance.
Quality Control Specialist
Nan McKay & Associates
Remote
01.2021 - 01.2022
- Optimized housing application process by processing 40% of incoming applications and identifying errors, inaccuracies, and incorrect submissions with excellent attention to detail and top-notch customer service expertise.
- Produced comprehensive bi-weekly reports by using Salesforce, providing valuable insights into the quality of small and large projects, identifying areas for improvement, and driving successful project outcomes.
Education
Master of Science - Cybersecurity Management & Policy
University of Maryland Global Campus
Hyattsville, MD05.2027
Master of Public Administration - Healthcare Administration
Liberty University
Lynchburg, VA01.2021
Bachelor of Science - Biology
Bowie State University
Bowie, MD12.2017
Skills
- Multitasking Abilities
- Problem-solving
- Cybersecurity frameworks
- Reliability
- Excellent communication
- Team collaboration
- Risk assessment
- Incident response
- Digital forensics
- Network security
Accomplishments
- Augmented data production by 40% and adeptly presented data to executives by effectively collaborating cross-functionally with internal departments.
- Streamlined the housing application process by overseeing and processing 40% of incoming applications, demonstrating exceptional attention to detail, and providing unparalleled customer service.
Certification
- Introduction to Statistics, Certificate | Stanford University, Coursera (2021)
- Data Analytics Certificate | IBM, Coursera (2021)
Timeline
Museum Associate
Smithsonian National Air and Space Museum
07.2024 - 02.2026
Temp Worker
Beacon Hill Staffing
03.2024 - 07.2024
Local Hire Customer Service Representative
Federal Emergency Management Agency (FEMA)
01.2022 - 01.2022
Quality Control Specialist
Nan McKay & Associates
01.2021 - 01.2022
Master of Science - Cybersecurity Management & Policy
University of Maryland Global Campus
Master of Public Administration - Healthcare Administration
Liberty University
Bachelor of Science - Biology
Bowie State University