Brianna Smith
Baltimore
Summary
Driven and cooperative individual dedicated to enhancing client care through patience, empathy, and persuasive communication. Skilled in building strong relationships and collaborating effectively with diverse teams to ensure optimal outcomes. Adept at managing complex cases with focus on personalized attention and support, ensuring every client feels heard and valued. Committed to continuously improving processes and providing exceptional service in all interactions.
Overview
6
6
years of professional experience
Work History
Heart Transplant Social Work Intern
Johns Hopkins Hospital
Baltimore
09.2025 - Current
- Educate families about available mental health resources and services.
- Support the social worker with client case management services.
- Participate in regular team meetings to discuss cases, review progress notes, and strategize interventions.
- Assist in conducting assessments of client needs, strengths, and weaknesses.
- Collaborate with other professionals, such as therapists and medical personnel, to coordinate services for clients.
Care Management Assistant
Johns Hopkins Hospital
Baltimore
06.2024 - Current
- Collaborate with social workers to develop effective care plans.
- Schedule appointments for the patient post-discharge.
- Communicate regularly with outside agencies regarding referrals, or resources available to clients.
- Assist in placement in assisted living facilities.
- Assist in outpatient HD resumptions and new starts.
- Work with Aidin to upload clinical documentation.
CSR
Under Armour Global Headquarters
Baltimore
07.2021 - 05.2024
- Monitor progress of cases, ensuring that goals were met in a timely manner.
- Collaborate with other departments to ensure continuity of care for clients.
- Coordinated referrals to appropriate agencies for services or support needed by the client.
- Collaborate closely with multidisciplinary teams to ensure successful transition of patients from acute care to community settings.
- Facilitate smooth transitions across different levels of care by coordinating timely transfers between facilities.
- Maintain effective communication with nursing staff, physicians, case managers, social workers, insurance companies and other involved parties regarding patient status.
- Coordinate post-discharge follow up appointments, home health services and community resources as needed.
- Maintaining customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Helping large volume of customers every day with positive attitude and focus on customer satisfaction.
- Trained new personnel regarding company operations, policies and services.
- Adhering to company policies and scripts to consistently achieve call time and quality standards.
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
Social Work Intern
Conversion Health Systems
Dundalk
01.2021 - 05.2024
- Evaluated progress towards meeting established goals by collecting data from various sources such as interviews, questionnaires or medical records.
- Facilitated group therapy sessions focused on developing communication skills, problem solving strategies and anger management techniques.
- Maintained accurate documentation of all client interactions according to agency standards.
- Utilized effective communication methods to build strong relationships with clients, families and other professionals involved in the client's care.
- Assist clients in identifying community resources and connecting with appropriate services.
- Facilitate peer support groups to help clients connect with others.
- Facilitate group therapy sessions to help clients develop coping skills and improve communication.
- Educate clients and families on mental health, wellness and recovery topics.
- Collaborate with other professionals to plan and coordinate care for clients.
- Administered assessments to identify clients' needs and establish treatment plans.
- Performed client screenings and accurately recorded data in case files to facilitate clinical case coordination services and case management duties.
Social Work Associate
Emerge Baltimore, Inc
Baltimore
09.2022 - 12.2022
- Facilitated individual and group therapy sessions for diverse client needs.
- Collaborated with community partners to provide comprehensive support services.
- Conducted assessments to identify client strengths and areas for improvement.
- Prepared detailed reports summarizing client information for review by supervisors or other stakeholders.
- Actively participated in professional development activities such as workshops or seminars related to social work practices.
Accounting Intern
Isaacs Accounting P.C
Pikesville
12.2019 - 01.2020
- Assisted with month-end closing and reporting duties.
- Completed closing and reporting functions and prepared journal entries.
- Applied principles of accounting to analyze financial information and prepare financial reports.
- Compiled monthly journal entries into general ledger system.
- Gained knowledge of accounting principles and standards and general business practices to evaluate financial data and transactions.
Education
Bachelor of Science - Social Work
Morgan State University
MD01.2023
Master of Science - Social Work
University of Maryland, Baltimore County
Baltimore, MDSkills
- Group Therapy
- Psychosocial Assessments
- DSM-IV Knowledge
- Case Management
- Inpatient Services
- Referrals and Networking
- Community Resource Development
- Case Notes
- Customer Relations
- Research
- Conflict Resolution
- Microsoft Office
- Care coordination
- Medical records review
- Discharge planning
- HIPAA compliance
- Clinical documentation
- Epic
- Client assessments
Timeline
Heart Transplant Social Work Intern
Johns Hopkins Hospital
09.2025 - Current
Care Management Assistant
Johns Hopkins Hospital
06.2024 - Current
Social Work Associate
Emerge Baltimore, Inc
09.2022 - 12.2022
CSR
Under Armour Global Headquarters
07.2021 - 05.2024
Social Work Intern
Conversion Health Systems
01.2021 - 05.2024
Accounting Intern
Isaacs Accounting P.C
12.2019 - 01.2020
Bachelor of Science - Social Work
Morgan State University
Master of Science - Social Work
University of Maryland, Baltimore County