Open To Work
Brianna Streater
Elkton
Summary
Dedicated Care Navigator with expertise in patient care coordination and advocacy. Specializes in optimizing healthcare outcomes through effective communication and resource management. Collaborates with multidisciplinary teams to address patient needs and enhance care delivery. Experienced in case management and improving patient outcomes in diverse healthcare settings.
Overview
10
10
years of professional experience
Work History
Care Navigator
Optum, Inc.
07.2022 - Current
- Closed 85%+ of care gaps across caseload; ensured timely PCP visits and preventive screenings.
- Ranked top 10% for quality and service metrics; reduced missed appointments by 15% via proactive outreach.
- Assisted 500+ members annually with SDoH needs (transportation, housing, food) by linking them to relevant community resources, improving access to essential services.
- Coordinated care plans by collaborating with healthcare providers and patients to ensure seamless service delivery.
- Managed patient assessments and triaged care needs to improve health outcomes and increase patient satisfaction.
- Coached team of 6, enhancing accuracy by 20% through targeted audits and training while collaborating with HR on hiring and onboarding processes.
Quality Assurance Specialist Supervisor
USDA – Midtown Group
01.2022 - 05.2023
- Supervised quality control processes to maintain compliance with company standards.
- Trained and mentored team members on quality assurance protocols and best practices.
- Provided training for junior staff on quality assurance procedures.
- Implemented quality improvement initiatives, leading to more effective operational processes.
- Optimized workflow efficiency by introducing automation tools into QA processes.
- Established testing protocols to enhance product reliability.
- Conducted thorough inspections to ensure compliance with USDA standards.
- Proofread applications, reducing errors by approximately 30%.
Helpline Agent (Government Contractor)
FEMA – Midtown Group
03.2021 - 07.2022
- Managed disaster recovery operations, ensuring timely response and resource allocation.
- Assisted disaster survivors (hurricanes, tornadoes, COVID) with application processing and resource access to facilitate recovery.
- Handled high-volume calls with 95%+ customer satisfaction; de-escalated crisis calls and provided emergency referrals.
- Provided exceptional service through inbound and outbound calls, consistently achieving minimum performance targets.
- Streamlined workflow processes, reducing response time for disaster assistance applications.
- Created training programs for new agents to improve operational knowledge and enhance service delivery.
Substance Abuse Prevention Coordinator
Delaware Army National Guard – Dystech, Inc.
07.2019 - 03.2021
- Developed and implemented substance abuse prevention programs for military personnel and their families.
- Coordinated training sessions for community stakeholders on substance use awareness and prevention strategies, enhancing community engagement.
- Managed educational workshops on coping skills, decision-making, and healthy lifestyle choices, equipping participants with essential tools for better living.
- Delivered SAP training to National Guard units, coordinating URI and RURI quality checks to ensure compliance and effectiveness.
- Managed referred Soldier cases from initial referral to final disposition.
- Evaluated program effectiveness through participant feedback and ongoing assessments of behavioral changes.
- Trained volunteers and staff in best practices for substance abuse prevention and intervention techniques.
Pre-K Teacher Assistant
Early Learning Academy
10.2018 - 07.2019
- Reinforced classroom instruction through small-group activities and 1:1 support, enhancing student understanding.
- Supported lead teacher in implementing lesson plans and educational activities.
- Developed individualized learning strategies in collaboration with staff to meet diverse learner needs.
- Monitored student progress and provided targeted feedback to improve learning outcomes.
- Fostered positive relationships with students, enhancing their social and emotional development.
- Assisted in maintaining a safe and engaging classroom environment for children.
- Organized and prepared materials for daily activities, promoting hands-on learning experiences.
Substance Abuse & Mental Health Counselor
Connections CSP
03.2017 - 10.2018
- Led emergency crisis counseling while adhering to ethical standards and mental health regulations.
- Developed individualized treatment plans for diverse client populations.
- Conducted comprehensive assessments to identify mental health needs and interventions.
- Developed tailored treatment strategies to meet unique client goals and improve treatment outcomes.
- Facilitated group therapy sessions to strengthen peer support and engage clients in recovery.
- Managed caseload including intakes, group counseling, and crisis prevention follow-ups.
- Participated in weekly treatment team staffing to enhance coordination of substance abuse and mental health plans.
Behavioral/Re-Entry Case Manager
Volunteers of America Delaware Valley
09.2016 - 04.2017
- Assessed client needs and developed tailored service plans to enhance individual outcomes.
- Assessed client needs through comprehensive evaluations and established appropriate interventions.
- Coordinated case management services to ensure comprehensive support for clients experiencing homelessness, improving access to essential resources.
- Coordinated care plans for clients, ensuring timely access to services and resources.
- Scheduled and facilitated case management meetings and workshops to address clients' needs and enhance service delivery.
- Established and maintained relationships with outside agencies to provide clients with additional resources and support.
- Used advanced tools to conduct risk/needs assessments and developed service plans for all clients
Project Coordinator
Zeff Law Firm, LLC
01.2016 - 09.2016
- Streamlined project timelines by implementing effective scheduling tools and practices.
- Developed project timelines and tracked milestones to ensure deadlines were met consistently.
- Coordinated case management processes to improve communication among legal teams and streamline workflow.
- Coordinated case management activities, ensuring timely communication among legal teams and clients.
- Scheduled interviews, meetings, and depositions with clients, witnesses, lawyers, and outside vendors to ensure timely information gathering.
- Ensured proper filing and maintenance of legal documents to support case preparation.
- Performed investigative research for the law firm
Education
Bachelor of Arts - Law & Justice
Rowan University
Glassboro, NJ05-2015
Skills
- Care coordination
- Patient assessment
- Medical terminology
- Healthcare systems
- Quality improvement
- Crisis de-escalation
- Attention to detail
- Time management
- Multitasking
- Problem-solving
- Team collaboration
- Communication skills
- Active listening
- Adaptability
- Patient confidentiality
Work Preference
Job Search Status
Open to workWork Type
Full TimeContract WorkPart TimeLocation Preference
RemoteSalary Range
$50000/yr - $200000/yrTimeline
Care Navigator
Optum, Inc.
07.2022 - Current
Quality Assurance Specialist Supervisor
USDA – Midtown Group
01.2022 - 05.2023
Helpline Agent (Government Contractor)
FEMA – Midtown Group
03.2021 - 07.2022
Substance Abuse Prevention Coordinator
Delaware Army National Guard – Dystech, Inc.
07.2019 - 03.2021
Pre-K Teacher Assistant
Early Learning Academy
10.2018 - 07.2019
Substance Abuse & Mental Health Counselor
Connections CSP
03.2017 - 10.2018
Behavioral/Re-Entry Case Manager
Volunteers of America Delaware Valley
09.2016 - 04.2017
Project Coordinator
Zeff Law Firm, LLC
01.2016 - 09.2016
Bachelor of Arts - Law & Justice
Rowan University