Open To Work
Brianna Streater
Elkton
Summary
Care Navigator proficient in optimizing healthcare outcomes through multidisciplinary collaboration and resource management. Managed care plans and triaged patient needs effectively, coaching teams to improve service delivery and achieve high-quality metrics.
Overview
10
10
years of professional experience
Work History
Care Navigator
Optum, Inc.
07.2022 - Current
- Ranked top 10% for quality and service metrics; reduced missed appointments by 15% via proactive outreach.
- Closed 85%+ of care gaps across caseload; ensured timely PCP visits and preventive screenings.
- Coordinated care plans with healthcare providers and patients, ensuring seamless service delivery and addressing individual patient needs.
- Managed patient assessments and triaged care needs, leading to improved health outcomes and increased patient satisfaction.
- Assisted 500+ members annually with SDoH needs (transportation, housing, food) by linking them to relevant community resources, improving access to essential services.
- Coached team of 6, enhancing accuracy through targeted audits and training while collaborating with HR on hiring and onboarding.
Quality Assurance Specialist Supervisor
USDA – Midtown Group
01.2022 - 05.2023
- Supervised quality control processes, ensuring adherence to company standards.
- Trained and mentored team members on quality assurance protocols and best practices.
- Trained junior staff on quality assurance procedures, enhancing team competencies.
- Established testing protocols to enhance product reliability.
- Implemented quality improvement initiatives, leading to more effective operational processes.
- Optimized workflow efficiency by introducing automation tools into QA processes.
- Conducted inspections to verify compliance with USDA standards, safeguarding product integrity.
- Proofread applications, reducing errors by approximately 30%.
Helpline Agent (Government Contractor)
FEMA – Midtown Group
03.2021 - 07.2022
- Handled high-volume calls with 95%+ customer satisfaction, de-escalating crisis calls and providing timely emergency referrals.
- Assisted disaster survivors (hurricanes, tornadoes, COVID) with application processing and resource access, facilitating effective recovery.
- Managed disaster recovery operations, ensuring timely response and resource allocation.
- Provided exceptional service through inbound and outbound calls, consistently achieving minimum performance targets.
- Streamlined workflow processes, reducing response time for disaster assistance applications.
- Created training programs for new agents, enhancing operational knowledge and service delivery efficiency.
Substance Abuse Prevention Coordinator
Delaware Army National Guard – Dystech, Inc.
07.2019 - 03.2021
- Developed and implemented substance abuse prevention programs for military personnel and their families.
- Coordinated training sessions for community stakeholders on substance use awareness and prevention strategies, fostering increased community involvement.
- Delivered SAP training to National Guard units, coordinating URI and RURI quality checks to ensure compliance and effectiveness.
- Trained volunteers and staff in best practices for substance abuse prevention and intervention techniques.
- Managed educational workshops on coping skills, decision-making, and healthy lifestyle choices, empowering participants with essential tools for improved well-being.
- Managed referred Soldier cases from initial referral to final disposition.
- Evaluated program effectiveness through participant feedback and continuous assessments of behavioral changes, informing future program enhancements.
Pre-K Teacher Assistant
Early Learning Academy
10.2018 - 07.2019
- Reinforced classroom instruction through small-group activities and 1:1 support, enhancing student understanding.
- Assisted lead teacher in executing lesson plans and engaging educational activities, contributing to a cohesive classroom environment.
- Tracked student progress and delivered targeted feedback, fostering improved learning outcomes.
- Developed individualized learning strategies in collaboration with staff to meet diverse learner needs.
- Fostered positive relationships with students, enhancing their social and emotional development.
- Assisted in maintaining a safe and engaging classroom environment for children.
- Prepared and organized materials for daily activities, enhancing hands-on learning experiences.
Substance Abuse & Mental Health Counselor
Connections CSP
03.2017 - 10.2018
- Led emergency crisis counseling, ensuring compliance with ethical standards and mental health regulations to support client safety.
- Conducted comprehensive assessments to identify mental health needs and interventions.
- Developed individualized treatment plans for diverse client populations.
- Developed tailored treatment strategies to meet unique client goals and improve treatment outcomes.
- Facilitated group therapy sessions to strengthen peer support and engage clients in recovery.
- Managed diverse caseload through intakes, group counseling, and crisis prevention follow-ups, enhancing continuity of care.
- Participated in weekly treatment team staffing to enhance coordination of substance abuse and mental health plans.
Behavioral/Re-Entry Case Manager
Volunteers of America Delaware Valley
09.2016 - 04.2017
- Coordinated case management services to provide comprehensive support for clients experiencing homelessness, facilitating access to essential resources.
- Coordinated care plans for clients, ensuring timely access to services and resources.
- Conducted risk/needs assessments using advanced tools and developed tailored service plans for all clients.
- Assessed client needs through comprehensive evaluations and established appropriate interventions.
- Assessed client needs and developed tailored service plans to enhance individual outcomes.
- Scheduled and facilitated case management meetings and workshops to address clients' needs and enhance service delivery.
- Established relationships with outside agencies to enhance resource availability and support for clients.
Project Coordinator
Zeff Law Firm, LLC
01.2016 - 09.2016
- Developed project timelines and tracked milestones to ensure deadlines were met consistently.
- Streamlined project timelines by implementing effective scheduling tools and practices.
- Coordinated case management activities, ensuring timely communication among legal teams and clients.
- Coordinated case management processes, enhancing communication among legal teams and streamlining workflow.
- Scheduled interviews, meetings, and depositions with clients, witnesses, lawyers, and outside vendors, facilitating timely information gathering.
- Ensured proper filing and maintenance of legal documents to support case preparation.
- Conducted investigative research to support case preparation for the law firm.
Education
Bachelor of Arts - Law & Justice
Rowan University
Glassboro, NJ05-2015
Skills
- Salesforce
- CRM and ERP systems
- Patient education
- Healthcare quality improvement
- Conflict resolution
- Attention to detail
- Time management
- Multitasking
- Problem solving
- Team collaboration
- Communication skills
- Active listening
- Adaptability
- Patient confidentiality
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
RemoteSalary Range
$70000/yr - $200000/yrTimeline
Care Navigator
Optum, Inc.
07.2022 - Current
Quality Assurance Specialist Supervisor
USDA – Midtown Group
01.2022 - 05.2023
Helpline Agent (Government Contractor)
FEMA – Midtown Group
03.2021 - 07.2022
Substance Abuse Prevention Coordinator
Delaware Army National Guard – Dystech, Inc.
07.2019 - 03.2021
Pre-K Teacher Assistant
Early Learning Academy
10.2018 - 07.2019
Substance Abuse & Mental Health Counselor
Connections CSP
03.2017 - 10.2018
Behavioral/Re-Entry Case Manager
Volunteers of America Delaware Valley
09.2016 - 04.2017
Project Coordinator
Zeff Law Firm, LLC
01.2016 - 09.2016
Bachelor of Arts - Law & Justice
Rowan University